Implementation Support Technician
Skills
- Experience with healthcare systems, clinical data workflows, or IT support in healthcare.
- Technical aptitude with tools including Salesforce, SFTP, and system administration utilities.
- Strong communication and coordination skills focused on proactive problem-solving.
- Ability to document complex processes into clear, accessible instructions.
- Detail-oriented and able to manage multiple priorities in a remote work environment.
- Knowledge of HIPAA and data privacy best practices.
Responsibilities
- Assist with setup and configuration of partner environments including coordinating user access and establishing data connections.
- Manage timely setup, modification, and cleanup of system access, user profiles, and permissions to ensure data security.
- Provide technical support for clinical data systems, EMRs, software integrations, and network access during implementation.
- Collaborate with Project Managers, Client Access Team, and internal stakeholders to coordinate deliverables and resolve challenges.
- Develop and maintain documentation for implementation support processes and standardize best practices.
- Contribute to continuous improvement by identifying workflow optimization opportunities and helping formalize new processes.
- Support training efforts by sharing technical knowledge and onboarding best practices with teams and partners.
Education
- High school diploma or equivalent required.
- Bachelor’s degree in Healthcare Informatics, Information Systems, or related field preferred.
Benefits
- Remote work environment and generous Paid Time Off program including paid volunteer time.
- Comprehensive medical, vision, dental, health savings accounts and company-paid disability plans.
- Employee Assistance Program, paid parental leave, life and accident insurance options available.
- 401(k) retirement plan with company match.
- Opportunities for professional development and learning.
- Inclusive and innovative company culture recognized as a Great Place to Work.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Q-Centrix is looking for an experienced Cardiovascular Clinical Data Lead to remotely oversee data abstraction quality and team performance in support of advancing healthcare outcomes.
Diverse Computing is seeking a collaborative Product Support Analyst to provide customer-focused product assistance and contribute to innovative public safety software solutions.
Anaplan is searching for a Strategic Support Analyst to deliver premium customer support and collaborate across teams to drive client success on their advanced planning platform.
Lead a high-performing technical support team at Palo Alto Networks, advancing cybersecurity customer success through expert operational management and strategic collaboration.
Serve as a Senior Technical Support Engineer for Palo Alto Networks, delivering expert support and troubleshooting for Cortex XSOAR during the late shift to U.S. government clients.
Lead and develop a technical support team at Wiz, a leading cloud security startup, to deliver outstanding customer solutions and scalable support innovations.
A strategic Medical Bill Review Support Analyst role at AmTrust Financial Services focused on workers compensation bill audits and cost containment.
Experienced Technical Support Engineer needed to provide advanced virtualization and cybersecurity support to US government clients at Palo Alto Networks.
Technical Support Engineer role at Deputy providing second-level support and escalating issues to ensure smooth operations of their SaaS workforce management platform.
A Senior Clinical Specialist position at Abbott offering technical and clinical expertise to support electrophysiology treatments in a remote setting.
Technical Support Specialist needed at Resultant to deliver exceptional client support while working onsite and remotely from Novi, MI.
ServiceNow is looking for a skilled Staff Reliability Engineer to solve challenging performance issues and enhance customer success using their deep technical expertise.
Support adults with serious mental illness at McClendon Center by providing crisis assistance, benefits coordination, and community resource navigation.
Provide expert-level technical support and problem-solving at Vanta to help customers navigate and resolve complex security and cloud infrastructure issues.
To measurably improve the safety and quality of patient care by unlocking the value of clinical data
3 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
