Director of Digital Operations | Growth and Transformation

Our RV Growth and Transformation team is seeking a Director of Digital Operations. In this role, you’ll work with RV business leaders, partnering closely with a Fortune 500 client to drive growth through their digital experiences. You’ll own the roadmap for customer acquisition and testing, working through your team of analysts and closely with creative, and engineering teams. Your passion for data and analytics will inform your strategy - playing a key role in driving new business growth through world-class operations and digital marketing execution.

This position is based in our South Charlotte, NC office on a hybrid schedule.

Work Experience

What You'll Do:

• Operate as an owner utilizing data and a deep understanding of our users to identify areas to optimize and to develop solutions that enhance the experience, user engagement and performance of the digital experiences.
• Translate high-level objectives into detailed technical deliverables, and manage projects to completion through your team of analysts, in collaboration with engineering, creative & data science teams.
• Define and manage quantifiable KPIs to ensure value creation and measure impact across your team’s activities.
• Own key communication channels with senior leaders to cultivate trust, story-tell the performance trends, and gain buy-in on new objectives.
• Build collaborative working relationships with client counterparts driving trust by understanding their goals and effectively communicating our roadmaps and results.
• Collaborate with other leaders across the partnership to manage and report on the P&L, and forecast future performance.
• Tap into newly-emerging ML/AI strategies to enhance your roadmap and your team’s ability to deliver value.
• Manage priorities and execution across a team of analysts, account managers, creatives and engineers.

What We're Looking For:

• At least 5+ years of leadership experience, with a preference for a proven track record optimizing website experiences and managing testing roadmaps.
• Experience with performing in-depth audience analyses, getting to the core of why your users or customers are behaving the way that they are. 
• A problem solver with the ability to think strategically and be execution-oriented to drive a fully-integrated digital operations strategy.
• Expertise in creating and driving quantifiable KPIs and leveraging consumer data to find quality customers to acquire, engage, retain and reactivate through various marketing channels.
• Desire to work hands-on in a performance based, analytically driven, fast-paced environment.
• Experience querying your own data with SQL and creating compelling visualizations in BI tools like Looker, Tableau, or Power BI. Python experience a plus.
• Strong communication skills with ability to articulate and present your recommended strategy and gain buy-in across a diverse functional team, both internal and external.

Benefits

Compensation

Cash Compensation Range: $140,000- 190,000 + bonus + potential equity 

*Note actual salary is based on qualifications, and experience. 

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

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