Client Service Associate- Wealth Management

Description

Are you looking for a role where your initiative, organization, and ability to execute with excellence truly matter? Do you thrive on process, communicate with confidence, and put the client first?  

Our partner, Blue Sands Wealth , is currently seeking a disciplined, organized, and communication-driven Client Service Associate to join our team. As a Client Service Associate, you will be pivotal in collaborating with our Financial Advisors to deliver comprehensive operational support and seek to create operational efficiencies for their businesses. 

RFG supports growth and development of our Associates. All new hires in this position are connected with a mentor who will guide them through our 4 week mentorship program to learn our established processes and systems. Securities licensing discounts and/or reimbursements are available in this role.

This is a full-time position in our Birmingham office (Liberty Park). We offer a hybrid schedule with 3-days in-office and 2 remote.

Responsibilities:

• Deliver efficient, timely, and professional customer service by responding to client inquiries and resolving issues.
• Manage inbound client communications, including phone calls and emails, with a service-first mindset.
• Customize client portals and support personalized care by addressing individual client needs.
• Collect and organize data from prospective clients to support onboarding and planning.
• Prepare financial documents and materials in advance of client meetings.
• Open and maintain client accounts across multiple custodial platforms with accuracy and attention to detail.
• Maintain up-to-date client information in Salesforce and other systems, ensuring data integrity and compliance.
• Draft clear, professional correspondence and perform general office tasks such as filing, mailing, and scheduling.
• Coordinate client meetings, events, and logistics with precision and professionalism.
• Support firmwide compliance efforts by understanding regulatory policies and maintaining required documentation.
• Contribute to practice management initiatives and represent the firm with professionalism both internally and externally. 

Benefits:

• Health, Dental and Vision Insurance with company stipend
• 401(k) + Non-elective Safe Harbor contribution
• Short-term and Long-term Disability + Life Insurance
• Ancillary benefits including voluntary life insurance for employee, their spouse and dependents, cancer, accident and critical illness coverage as well as Legal and Identity theft plans.
• Dependent Care FSA, Medical FSA, Health Savings Account with certain Health plans
• Generous PTO, Company Holidays & Charitable Work Day
• Maternity/Paternity leave
• Surface Pro + Home setup provided
• Continuing Education support
• Loads of RFG Swag

Company Overview:

RFG Advisory is an innovator in the wealth-management industry. Recognized by Forbes/Shook Research as a Top 100 RIA in America, by Investment News as a 2021 and 2022 Best Places to Work for Financial Advisers, and by Wealth Management.com as Top Non-Custodial RIA Support Platform of the Year in 2022, our team of A-players have a servant heart and a warrior mindset. Our success is driven by a team of professionals from a diverse spectrum of industries who work together to foster independence of Financial Advisors across the country. Disclosure: www.rfgadvisory/awards

This is a great opportunity to be a part of a growing team in a fast-paced and changing industry. Our most recent Net Promoter Score among our corporate team is a 90 with 94% participation and with our Advisor NPS is a 82 versus industry average of a 44. Our team members consistently comment about our culture, teamwork, support of leadership and executive team and the collaboration that happens amongst our functional teams. So, if you are looking for a fun group of people to work with in an ever changing, never a dull moment organization, please apply!

Requirements

Behavioral Attributes:

• Must be a self-starter, wiling to bring actionable ideas to an Advisor's practice
• Develops and maintains positive working relationships with others.
• Completes action items in a timely manner.
• Extremely task-oriented, with high standards of quality and accuracy.
• Strong follow-through skills on delegated tasks and assignments
• Maintains a high level of customer service and is passionate about meeting and assisting clients.
• Takes pride in the achievement of team objectives.
• Manages time effectively.
• Acquires knowledge/skills to further personal, professional, and team capability.
• Consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.

Qualifications:

• Strong financial services experience required, preferably in wealth management.
• Multi-custodial experience preferred.
• Superior organization skills and attention to detail
• Must have the willingness to learn firm tech systems and implement them into the advisor's practice
• Ability to multi-task, prioritize effectively and be a self-starter
• Strong written and oral communication skills
• Experience in Microsoft Office Suite. Experience with Salesforce is a plus.
• Series 7 and/or 65 licenses preferred.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.