Senior Manager, Ro’er Performance & Growth

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50. 

As Ro scales rapidly across teams, facilities, and functions, we’re looking for a bold and thoughtful leader to shape how we grow our people. As Senior Manager, Ro’er Performance & Growth, you’ll architect and execute development programs that enhance performance, accelerate leadership, and drive engagement across the organization.

Reporting to the VP of People Experience and Operations, you’ll lead critical company-wide programs—such as Grow with Ro, leadership coaching, manager development, and engagement surveys—that directly influence how Ro’ers perform, grow, and thrive. You’ll work cross-functionally with People Partners, operational leaders, and external vendors to deliver high-impact, data-informed learning experiences at scale. You bring a builder’s mindset, a sharp eye for program design, and a deep belief in the role of people development as a business lever.

• Own and evolve Ro’s biannual Grow with Ro and Grow with RPM performance, development, and pay cycles—ensuring clarity, equity, and accountability across the org
• Design and manage leadership and manager development programs (e.g., Torch, Hone, custom-built trainings) that build scalable leadership capacity at all levels
• Drive Ro’s engagement and culture survey process from design through follow-up, synthesizing insights and supporting action planning with leadership teams
• Develop and operationalize onboarding and manager readiness programs for our fastest-scaling teams, including the launch of our Romeoville Pharmacy site
• Partner cross-functionally with People Partners, Ops, and Total Rewards to align programs with performance standards, org design, and compensation models
• Elevate Ro’s employee experience by managing recognition, belonging, and milestone programs that reinforce connection and impact
• Leverage insights, data, and employee feedback to continuously iterate and scale programs that are both high-touch and high-impact
• Manage key vendors and external partners to maximize ROI and deliver seamless learning experiences

• 7-9 years of experience in Learning & Development, Talent Management, or People Development, with proven success owning high-impact programs in high-growth, operational environments
• Expertise in performance management, coaching strategy, and manager development, with a track record of scaling programs across levels
• Deep program management skills—you thrive at managing complex, cross-functional initiatives with precision and urgency
• Outstanding facilitation and communication skills; you're able to connect with senior leaders and frontline teams alike
• A data-informed approach to measuring engagement, development outcomes, and program ROI
• Curiosity, humility, and a strong bias toward iteration—you’re always looking to learn and improve
• Familiarity with tools like CultureAmp, Torch, Hone, or AwardCo is a plus

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $142,000 to $180,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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