Manager, Agency with Choice

Overview

Have you been searching for a job that has meaning? Want to make a real difference in the lives of others? 

If you answered yes to any of these questions, then keep reading!

Want to work for a company that….

• Welcomes both entry level and experienced individuals. 
• Creates systems like UCP Listens to encourage and collect anonymous feedback from all staff.
• Commits to an open-door policy so that problems are heard and addressed in a timely fashion. 
• Recognizes you for your hard work and success and allows for peer-to-peer recognition.
• Creates opportunities for you to grow your income and knowledge through programs like UCP’s Career Pathfinder.
• Rewards you for referring your friends and family to join our team, how’s an extra $1,000 sound?
• Provides you with a comprehensive paid orientation to equip you for success.
• Provides a variety of schedule options to fit your lifestyle.
• Recognizes, embraces, and values everyone’s unique diversity.

Who are we?

At UCP Central PA, we share a passion and a purpose: to empower people of diverse abilities to live a meaningful life through innovative support and services. We also work to relentlessly pursue a vision of communities that embrace the abilities of every individual. If you would like to start an exciting job with a company committed to excellence and innovation, all while doing what we do, please consider joining the UCP of Central PA team!

When it comes to where you work, we know you’ve got choices…here’s what we provide:

• Pay Rate: Negotiable based on experience
• Position Status: Full-time, 37.5 hours per week
• Schedule: Monday – Friday, 8:00 am – 4:00 pm
• Benefits may include: Medical, Prescription, Dental, Vision, Retirement Plan with Company Match, Life and Disability Insurance, Company Contributions to Your Health Savings Account, Paid Time Off, and more!
• Same day pay available with Tapcheck!
• As a non-profit employer, UCP participates with the Federal Student Loan Forgiveness Program - full-time employees may be eligible for the remaining balance on their Direct Loans to be forgiven!

Responsibilities

Here’s what to expect as a Manager, Agency with Choice:

• Ensure the quality, efficiency, and effectiveness of all Division services meet stated objectives, while maintaining compliance with all regulations and agency policies.

• Provide programmatic direction, guidance, and support to staff and Managing Employers to ensure Division operations run smoothly; meet regularly with staff to ensure effective communication of task assignments, training, and policy implementation.

• Oversee incident management, including Point Person responsibilities and Enterprise Incident Management (EIM) functions; monitor, report, and resolve incidents in accordance with all applicable procedures.

• Attract, select, and develop talent in partnership with HR; ensure new hires complete orientation and that staff receive annual training and development plans.

• Implement participant-focused initiatives and apply leadership strategies that enhance the participant experience and support a Servant Leader culture.

• Review and verify service documentation, monitor service utilization and authorizations, and ensure timely communication regarding participant services and satisfaction.

• Support intake referrals and onboarding, ensuring clear communication and coordination with Managing Employers and Support Service Professionals.

• Monitor budgets and process financial transactions with appropriate approvals in compliance with agency policies.

Qualifications

Minimum requirements as a Manager, Agency with Choice:

• High School Diploma or General Education Development (GED) Certificate required
• Associate’s degree or certification in a related field preferred (e.g., Human Services, Psychology, Education)
• Knowledge of the needs of individuals with intellectual and developmental disabilities, autism, and/or the aging population
• Familiarity with developmental planning and goal setting
• 6 months to 2 years of previous job-related experience expected
• A valid driver’s license; Access to vehicle with valid insurance, registration, and inspection
• 18 years of age

Preferred, but not required:

• 2 to 5 years of previous job-related experience preferred

• Experience working in a large organizational or office environment

• Understanding of regulatory compliance standards (e.g., Chapter 51, 2380, 6400)

• Additional education in Human Development, Counseling, Social Work, or related fields is a plus

If you are still reading, we should talk! Apply today, we would love to hear your story and share ours.

UCP Central PA is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to jobs@ucpcentralpa.org. 

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