Cross COO_New Product and Business Activities Program Manager

Cross COO_New Product and Business Activities Program Manager

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The role is part of the [COO Cross] team within Corporate and Investment Banking (CIB) Chief Operating Office organization. [NPBA PM] is responsible for [maintaining effective internal controls and for executing risk and control procedures, including identification and assessment of operational controls and risk mitigating factors associated with current activities and growth initiatives within the first line of defense.]

• Develop and maintain an understanding of overall business functions with in-depth knowledge of key stakeholder areas, program responsibilities, and related activities.

• Develop and maintain working relationships with second line Risk partners, first- and second-line stakeholders, FO sponsors, PMs, and Global Product Governance.

• Maintain working knowledge of investment products and services, particularly those in the active pipeline.

• Ensure adherence to established policies, standards, and procedures, including following required governance processes and escalating issues through the appropriate channels as needed.

• Validate information and interface with other departments to ensure accuracy and completeness of required documentation (i.e., Intakes, Due Diligence, Risk Assessments, Ongoing Monitoring, and Post Implementation Reviews).

• Drive stakeholder awareness of new initiatives and manage review and approval processes.

• Represent the business as the SME on new products and business activities, processes, and requirements, offering best practices, guidance and issue resolutions leading up to final launches, then reconnecting within set timeframe for completion of post-launch requirements.

• Proactively initiate and/or support forward progress of products and services through the lifecycle stages including those with high complexity and visibility/impact across the organization and sensitive initiatives/ deals requiring confidentiality.

• Ensure action items are followed-through, and pre-launch and post-launch conditions are properly recorded and tracked in the database and aligned with stakeholder feedback.

• Manage global escalations submission process for in-scope initiatives and related requirements.

• Manage extensive pipeline and database, including related document repositories of past, present, and future initiatives.

• Track and monitor progress and committee outcomes of initiatives in the pipeline database throughout the product governance lifecycle, including data collection from business lines.

• Maintain broad product governance system knowledge, stay current on system enhancements, and adjust internal processes as required.

• Develop presentations, dashboards, and cross-departmental communications.

• Present data, trends, results, and analyses to management and executive-level committees.

• Maintain Authorized Approver registry for signoff capabilities on new products and services.

• Serve as key preparer and draft responses related to new products and business activities for internal audits, regulator exams, and ad hoc requests as needed.

• Provide bi-annual company-wide training on new products and business activities program.

• Oversee first line new product internal controls, including control descriptions, process maps, test populations, evidence, and results validation.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree; in Business, Finance or equivalent field.

5-7 years’ experience in one or a combination of the following: project or product management, implementation, business operations, or strategic planning in financial services.

• Experience building partnerships and consulting effectively with leadership.

• Knowledge and understanding of Commercial and/or Investment Banking industry: market, products, services, and related risks and controls.

• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.

• Ability to determine, report, and present priorities/metrics to senior management.

• Ability to manage multiple initiatives and deadlines simultaneously.

• Expert Microsoft Office (Word, Excel, Outlook and PowerPoint) skills.

• Excellent verbal, written, and interpersonal communication skills.

• Strong proactivity, organization, time management, attention to detail, and accuracy skills.

• Working knowledge of Spanish desired but not strictly necessary

Certifications:
No Certifications listed for this job.

It Would Be Nice For You To Have:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

$93,750.00 USD$160,000.00 USD

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.