Catering & Events Specialist

Description

COME WORK FOR SELLAND HOSPITALITY GROUP--A LEADING SACRAMENTO RESTAURANT GROUP!!!

The Catering & Event Specialist ensures the highest level of guest service in what SHG has to offer, including but not limited to catering services, private dining, and reservation services. 

Benefits & Perks of working for our team:

$22.00-$24.00 per hour 

• Employee Discount at all Selland Hospitality Group Restaurants
• Shift Meal!!!
• Current Holidays Off: 4th of July, Thanksgiving, Black Friday, Christmas, New Year's, Superbowl, Easter Sunday
• Flexible Schedule
• Paid Sick Leave
• Medical, Dental, Vision Benefits (Full Time Employment)
• Life Insurance, AD&D, Disability Insurance.
• Paid Time Off (Full Time Employment)
• Holiday Pay (Full Time Employment)
• Employee Wellness Offerings- Mental Health Resources
• Continued Education Reimbursements- WSET, Court of Masters, Pastry Certifications, ect.
• Professional Teams
• We value our team members and promote from within!!!
• Employee Celebrations- Promotions, Anniversaries, Birthdays! We love to celebrate YOU!

Selland Hospitality Group is a great place to thrive and grow, offering employees a chance to build a career while doing what you love.

Our team members embody our core values of gracious hospitality, culinary excellence, genuine teamwork, persistent improvement and take pride in everything they do. 

Requirements

Essential Job Duties & Responsibilities:

Reports directly to the Director of Sales

Catering Specialist Responsibilities:

• Help customers place and manage catering orders.
• · Be knowledgeable about the menu and able to explain items and presentation details to customers
• · Coordinate with chefs to process and fulfill catering requests.
• · Use catering software efficiently.
• Plan deliveries and staffing in collaboration with management.
• Ensure accurate, high-quality, and professionally delivered catering orders.
• Follow up with customers and share feedback with management every two weeks.
• Handle customer requests quickly and efficiently.
• Support resolution of catering-related complaints, deferring final decisions to management.

Ella Private Dining Responsibilities

• Assists the Director of Sales with Ella Private Dining Bookings
• Conduct initial outreach for all private dining inquiries
• Send and receive contracts
• Secure reservations in OpenTable

Reservation Management Responsibilities:

• Manage phone and online reservations to optimize seating.
• Provide friendly, professional phone service and thank guests for calling.
• Deliver excellent customer service with strong communication and organization.
• Answer incoming calls and respond to guest emails promptly.
• Share information about dinner, wine pairings, and The Kitchen dining experience.
• Accurately assign tables and handle reservation mapping.
• Address guest concerns and schedule-related questions.
• Confirm and update guest information (name, email, phone).
• Build guest profiles, noting dietary needs, special occasions, and preferences.
• Use Microsoft Word, Excel, OpenTable, and Tock systems.
• Assist with booking private events.
• Manage high call volumes and multitask effectively.
• Maintain accurate reading, writing, and typing skills.
• Customer Service & General Responsibilities:
• Monitor and manage customer feedback from email, Tattle, and online review platforms (e.g., Google, Yelp).
• Respond to both positive and negative guest feedback in a timely, professional manner.
• Address concerns and escalate unresolved issues to management when needed.
• Acknowledge and thank guests for positive reviews to reinforce guest satisfaction and loyalty.
• Compile weekly summaries of guest reviews and feedback.
• Distribute review summaries to appropriate teams (e.g., management, culinary, operations) for awareness and action.
• Maintain consistent communication to uphold brand reputation and improve the guest experience.
• Any other duties as I assigned by upper management
• Cooperates and interacts with colleagues in a positive, respectful manner and with a team approach, offering to assist as needed in order to ensure customer service.
• Reports to work on time and as assigned per the schedule on a regular, consistent basis.