QA Business Process Analyst

Job Title: QA Business Process Analyst
Location: 100% Remote (US Only)
Compensation: $60,000-$70,000 + Full Benefits Package
Reports to: QA

The QA Business Process Analyst plays a critical role and leads quality assurance efforts in reviewing business processes, workflows and efficiencies across business lines to ensure a quality product is delivered to our clients. Working in collaboration with other members of the QA team and business stakeholders, this role will be responsible for the Quality Assurance review and analysis of internal and client (B2C, B2B) business processes for current and future delivery services across business lines. Key responsibilities include reviewing business processes, analyzing data and KPI’s for potential client improvements and consistent experience. The ideal candidate will bring a background in business process modeling, requirements management, and quality assurance methodologies.

What you will do:

• Establish QA standards, frameworks, and procedures for business analysis and process improvement.

• Produce high quality QA deliverables such as data charts, information summaries, flowcharts, recommendations,

• Facilitate meetings with key stakeholders to refine business strategies, workflows and outcomes and translate into actionable tasks.

• Lead cross functional meetings to build result focused consensus

• Perform quality assurance analysis on processes, volume, services and financial information, and effectively communicate key points verbally and through deliverables.

• Assess and collaborate with key stakeholders to develop current and future process flowcharts.

• Proactively examine the impact of process changes on the organization, client and experience

• Understand internal and client needs to effectively measure quality and influence a positive, client first experience leveraging people, process and technology

• Validate and analyze data as well as summarize into effective visuals for leadership review.

• Design training materials and facilitate end-user training sessions.

• Strong understanding of QA frameworks, standards and business process development of KPI’s

• Process mapping in an operational capacity such as the delivery of healthcare, benefits or similar services

• Documenting and understanding data process flows

• Systems analysis and Report building

Required Qualifications:

• 4+ years in business process analysis, or QA operations within services with preferred experience in healthcare, benefits or similar. VBA (Veteran Business Administration) experience is a plus.

• 3+ years preparing business process design documentation using BPMN (Business Process Model & Notation), swim lane diagrams, and process flows

• 3+ years working with business process models and/or use cases.

• Salesforce CRM experience.

• Ability to shift seamlessly between business analysis and process analysis roles.

• Experience in analyzing data to draw relevant business conclusions and in data visualization techniques and tools

• Strong written and verbal communication skills including technical writing skills

• Knowledge of Veterans Benefits Administration industry processes and terminology is strongly preferred.

Compensation and Benefits:
Along with competitive pay, full-time employees are eligible for the following benefits:

• Healthcare: PPO and HSA plans

• Retirement: 401(k) with up to 3% employer match

• Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)

• Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays, including Christmas closure

• Insurance: Short and Long-Term Disability, Life Insurance

• Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave

• Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more

This position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.

Served With Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.