Data Informatics Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.  

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

The Data & Analytics team at Servicenow plays a critical role in driving strategic decision-making, product growth, and operational excellence by building the backbone robust data pipelines, executive dashboards—that powers insight across the organization. Embedded across functions such as Engineering, Product, Finance, Sales, and Research, this team collaborates closely with stakeholders to define north-star metrics.

What you get to do in this role: 

• Core Job: Design, develop, and maintain interactive Power BI reports and dashboards to meet business requirements. Collaborate with business analysts, data engineers, and stakeholders to gather and analyze reporting needs, providing inputs on metric definitions to drive Business Outcomes. 
• Technical Expertise: Create and optimize data models using Power BI Desktop, ensuring efficient data retrieval and performance. Implement DAX (Data Analysis Expressions) for advanced calculations and measures to enhance reporting capabilities. Integrate data from various sources, including SQL databases, Excel, SharePoint, and APIs, into Power BI. 
• UX: Dashboards that are relevant, actionable, and aligned with business goals by understanding user personas. Design visually clear, concise, and impactful reports and dashboards that adhere to data visualization principles (CRAP). 
• Advanced Analytics and AI Integration: Power BI is incorporating AI and machine learning capabilities, such as automated insights and smart narratives, which will require developers to adapt to new tools like Copilot for AI-driven insights and enhanced forecasting. You will need to create dashboards with increase sophistication that leverage these features. 
• Table Stakes: Ensure data accuracy, consistency, and security in all developed reports and dashboards. Perform testing, troubleshooting, and optimization of Power BI solutions.  
• Enablement: Provide training and support to end-users on Power BI functionalities and best practices. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Bachelor's degree in quantitative field, Computer Science, Information Systems, or related field 
• 2+ years of proven experience as a Power BI Developer or Business Intelligence Engineer, with a strong portfolio showcasing Power BI projects and GenAI features utilization. 
• Proficiency in Power BI Desktop, Power Query, DAX, and data modeling techniques. 
• Advocate for User centric design UX to deliver dashboards that are not only functional but also intuitive, visually appealing, and aligned with business needs. 
• Knowledge of data visualization best practices and tools like Figma for prototyping 
• Hands-on experience with AI features in Power BI, including AI visuals, Q&A, and decomposition trees, Copilot etc. 
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry 
• Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable insights. 
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. 
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment. 
• Passion for continuous learning and professional development, with a desire to stay updated on emerging technologies and industry trends.

FD21

For positions in this location, we offer a base pay of $106,600 - $165,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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