Senior Tax Manager -Indirect Tax

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Senior Tax Manager -Indirect Tax, will be responsible for managing the company’s Indirect Tax go-to-market motions which will have an immediate focus on hyperscaler marketplace implementations and M&A. The role will also be a key member in identifying and implementing indirect tax technology projects as well as collaborating with external advisors and works closely with internal stakeholders to ensure compliance with tax laws and regulations. The ideal candidate has deep technical tax knowledge, attention to detail, and a process-driven mindset.Job Description:

• Lead the indirect tax research and technology design for all global Hyperscalers and marketplace transactions
• Lead Global Indirect Tax M&A work including due diligence review, risk assessments, and implementation planning and execution
• Be a key partner representing indirect tax for all new go to market motions and other strategic business initiatives. Support these business units in assessing the global indirect tax implications of these new initiatives and determine necessary system changes.
• Embrace, identify and drive indirect tax process improvements, automation, and workflows with a focus to AI adoption, minimizing indirect tax team manual effort and mitigating compliance risks
• Lead the selection, implementation, and maintenance of indirect tax technology solutions for indirect tax compliance, reporting, and automation initiatives.
• Be the liaison with cross-functional teams on indirect tax issues (Finance, Sales, Accounts Payable, Credit & Collections, Procurement, IT)
• Monitor new tax developments and legislative changes; proactively identify impact and solutions
• Help manage and coordinate the efforts of the indirect tax team. Provide guidance, mentorship, and professional development to ensure high performance and effective tax compliance.

• Oversee the optimization of indirect tax data management, analytics, and reporting tools
• Support with special tax projects as they arise.

• Bachelor’s degree in Accounting, Taxation or Finance
• Minimum 8 years of indirect tax experience required (combined public accounting and software/technology industry)
• Strong project management skills, with the ability to lead cross-functional initiatives.
• Strong knowledge of global indirect tax regulations (VAT, GST, sales tax) and e-invoicing and digital tax reporting requirements.
• Project management and leadership skills to work proactively and manage competing priorities
• Hands-on experience with tax engines (e.g., Vertex, Avalara, ONESOURCE) and ERP systems (SAP, Oracle, NetSuite).
• Experience with data analytics, automation tools, and process improvement methodologies (Snowflake, Alteryx).
• Experience with AI-driven tax solutions and robotic process automation (RPA) a plus

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

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Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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