Staff Software Engineer – AI Agents & Agentic Workflows

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Be at the forefront of building our AI agent platform — designing, developing, and owning key components across prompt engineering, integrations, user experience, and agentic workflows.
• Act as a technical owner, not just a contributor — take initiative, drive decisions, and push through ambiguity to deliver results.
• Work closely with cross-functional teams to align on goals, integrate with other products, and deliver end-to-end value.
• Stay ahead of the curve in a rapidly evolving space — research new AI models, tools, and frameworks and translate them into actionable product capabilities.
• Bring an explorer’s mindset: prototype, iterate, and learn fast from both users and technical signals.
• Operate in a lean, Kanban-style agile environment with minimal process and maximum impact.
• Champion a high standard of user experience, both in the UI and in how users interact with the intelligence of the system.

To be successful in this role you have:

• Are a self-starter and a doer — you know how to unblock yourself, find the right people, ask the right questions, and figure things out independently.
• Have a deep interest and hands-on experience with LLMs, prompt engineering, and applying AI to real-world problems.
• Possess 6+ years of experience in software engineering, especially with JavaScript/TypeScript and modern web frameworks.
• Have strong instincts for product and user experience — you think not just about how it works, but how it feels.
• Can navigate changing requirements and shifting priorities with confidence and clarity.
• Have strong architectural and system design skills, and know when to be scrappy and when to build for scale.
• Collaborate well across teams and roles — you’re comfortable reaching out, syncing up, and pulling others in when needed.

• Bonus / Nice-to-haves:

• Experience with agentic or autonomous systems, vector search, or human-AI interaction patterns.
• Java programming skills.
• Kubernetes
• Experience with large-scale systems or distributed architecture.
• Familiarity with data processing and streaming technologies (e.g., Kafka, Flink, Spark, etc.).

FD21

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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