Assistant Hotel Manager

Description

Join the Seven Feathers family!

About Seven Feathers Casino Resort:

Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.

Why Work at Seven Feathers:

At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:

• Comprehensive medical, dental, vision, and Rx coverage
• Paid Time Off
• Employer-paid life and disability plans
• 401k with up to 3.5% employer match

Responsible for assisting the Rooms Division Manager in providing quality Hotel service for the guests of the Hotel while maintaining a profitable operation. Also assists in staff training, guest relations, policy and procedure enforcement and the overall quality control of the Hotel. Oversees daily operations of the Front Desk, Reservations, Housekeeping, Laundry, Concierge, Guest Services and Recreation departments. As an Assistant Hotel Manager you may be required to specialize in specific departments and perform tasks such as scheduling, payroll, corrective action for those departments. At all times you will still be required to be a leader for all Hotel Team Members providing support and guidance in all departments. Duties include but are not limited to:

• Promote a clean, safe, healthy and friendly work environment for team members and guests; report and direct safety issues to Safety Committee.
• Assists in hiring, coaching developing hotel team members.
• Ensures that the hotel is staffed with professionals to provide quality service for the guests.
• Inspects guest rooms, public access areas and outside grounds for cleanliness and appearance.
• Maintains current and comprehensive understanding of all laws and regulations.
• Resolves guest concerns, correspondence and considers their suggestions in an effort to provide an experience that exceeds guest expectations.
• Review each department’s weekly payroll to assure all departments are operating within parameters.
• Review each department’s weekly schedules to make certain proper staffing levels are met.
• Initiate and review policies and procedures for the various departments.
• Write and/or review each team member performance appraisal.
• Maintain effective employment practices in the supervision of team members to include hiring, progressive discipline, coaching, training and separations with supervision.
• Resolve any internal or external guest issues or concerns that require or request manager involvement.
• Issue all personnel action, request to hire and internal counseling forms when needed.
• Special projects and assignments appointed by the Rooms Division Manager or Director of Hotel Operations.
• Prepares budget in conjunction with Rooms Division Manager and Hotel Director and is accountable for managing within the annual hotel operating, capital and headcount guidelines.
• Maintains confidentiality and discretion in all areas; including the dissemination of trade secrets, planning and promotional procedures and customer information files.
• Other duties as assigned.
• Department specific duties performed on a daily, weekly or monthly basis

Front Office:

• Monitor back office functions that include receivable, front office and payable accounts.
• Create forms, charts and graphs that assist in the operational functions of the front office.
• Maintain travel agent account reconciliation and monthly commissions disbursement.
• Assist in training to assure quality, efficiency and standards are met.
• Assist in Front Office functions (i.e. check-ins, check-outs and reservations) during times of high volume or insufficient staffing.
• Monitor PBX and Reservation calls to ensure quality standards are being met.

Housekeeping:

• Inspect rooms on a daily basis to ensure quality standards are met at all times.
• Provide guidance and support to room inspectors. Ongoing training as needed.
• Review weekly operational supply inventory charts. Order supplies as needed.
• Assist in the training and development of new and more efficient cleaning methods.
• Monitor room attendant performance and provide corrective action and recognition.
• Create forms, charts and graphs that assist in the operational functions of the department.

Guest Services/Valet:

• Assist in the parking and retrieving of guest vehicles during times of high volume or insufficient staffing.
• Observe daily functions to assure procedures are being abided by.
• Create forms, charts and graphs that assist in the operational functions of the department.

Concierge/Bell Staff:

• Assist in Bell Staff functions during times of high volume or insufficient staffing.
• Create forms, charts and graphs that assist in the operational functions of the department.

Laundry:

• Monitor to assure quality, efficiency and standards are met.
• Work with vendors to ensure machines are operating at maximum efficiency.
• Create forms, charts and graphs that assist in the operational functions of the department.

Requirements

QUALIFICATIONS:

• High School Diploma or a GED Certificate required. Associates Degree; or an equivalent amount of education and work history considered.
• 5 years hotel/hospitality supervisory experience or equivalent; working knowledge of Hotel Property Management Systems strongly preferred.
• Excellent organizational, verbal, interpersonal, and guest relation skills.
• Must be analytical and have excellent mathematics skills.
• Intermediate computer skills in Microsoft Word, Excel and Outlook.
• Ability to work weekends, holidays and evening hours as business demands.
• Ability to handle multiple priorities and tasks at once.
• Must be able to obtain a Class III Gaming License.
• 21 years of age or older.
• Team Member must maintain a neat, clean, and well-groomed appearance at all times (specific standards available).
• Current and valid Oregon Driver’s License with the ability to qualify for the UIDC Drivers Program.