Senior Enterprise Customer Success Manager - job 1 of 2
Skills
- Customer Success and Account Management expertise
- Proficiency in Salesforce, JIRA, Excel, and G-Suite
- Experience with business intelligence tools like Looker preferred
- Strong project management capabilities
- Analytical and metrics-driven mindset
- Excellent communication and presentation skills
- Ability to lead teams and manage complex situations
- Self-motivated and thrives in a fast-paced, ambiguous environment
Responsibilities
- Manage customer lifecycle to drive adoption, satisfaction, and retention for assigned enterprise clients
- Project manage customer onboarding and coordinate internal and external activities
- Collaborate cross-functionally to align service infrastructure with client needs
- Identify and close renewal and expansion opportunities within portfolio
- Own commercial activities including opportunity management and contract workflows
- Understand customer pain points and business goals to recommend platform solutions
- Advise customers on best practices for product usage
- Conduct regular business reviews and develop client-facing collateral
- Ensure prompt resolution of account issues through cross-team resources
- Provide executive-level oversight and communication
- Partner with Marketing to cultivate customer advocates
- Serve as a role model embodying company values
Benefits
- Unlimited Discretionary Time Off Policy
- 401K Match
- Stock Options
- Annual Performance Bonus or Commissions
- Paid Parental Leave (12 weeks)
- On-Demand Therapy for employees and dependents
- Dedicated learning budget
- Health, Dental, and Vision Insurance
- Flexible Spending Account (FSA)
- Short and Long Term Disability Insurance
- Life Insurance
- Company Social Events and Branded Swag
Average salary estimate
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Signifyd was founded in 2011. Our two founders came from PayPal, and they were inspired to create a solution that uses big data, machine learning, and expert manual review to provide a 100 percent financial guarantee against fraud on approved orde...
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