Associate Technical Support Engineer (Future Opportunities)
Skills
- Proficient with ticketing platforms such as HelpScout or Zendesk
- Strong problem-solving skills and resourcefulness
- Exceptional written and spoken English communication
- Basic knowledge of HTML, CSS, and JavaScript
- Familiarity with tools like Splunk, SQL, and Looker
- Ability to work flexible shifts aligned with EST or PST time zones
Responsibilities
- Provide technical support and resolve customer inquiries using live chat, email, and phone communications
- Communicate clearly with both technical and non-technical users
- Triage issues, investigate deeper concerns, and escalate bugs to engineering teams
- Contribute to documentation and support best practices development
- Stay updated with product releases and act as a product expert for merchants
- Work collaboratively in a swarm support model to meet team goals
- Employer values accountability, collaboration, iteration, and attention to detail
Education
- Not explicitly stated, relevant experience preferred
Benefits
- Medical, dental, and vision insurance plans
- Retirement plan with employer contribution
- Flexible time off policies
- Paid parental leave
- Monthly stipends for remote work and merchant expenses
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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ReCharge is the leading provider of subscription management software for e-commerce. Since 2014, merchants of all sizes have used ReCharge's billing and payment management solutions to grow their business by increasing customer lifetime value and ...
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