Virtual Property Manager
FreeUp Storage is a premier self-storage provider committed to delivering exceptional customer service and innovative solutions. We leverage cutting-edge technology to streamline storage operations and provide a seamless experience for both customers and staff.
The Virtual Property Manager plays a critical role in ensuring the seamless operation, security, and profitability of our self-storage facilities. This position will be in Macon, GA. By leveraging industry-leading technology, they will provide exceptional customer service, optimize occupancy, and maintain high operational standards, all while working remotely.
Objectives and Responsibilities:
- Customer Service & Sales
o Assist customers with unit rentals, lease agreements, payments, and account management via Swivl and StoreEase.
o Respond to all customer inquiries within 24 hours and resolve concerns professionally.
o Maintain a 4.5+ star rating on Google Reviews through excellent service, with 80% of rentals leaving a review.
o Implement sales strategies to maintain 90%+ occupancy and meet/exceed Protection Plan sales goals.
o Ensure at least 80% enrollment in Auto-Pay to optimize collections.
- Facility Management
o Use StoreEase’s Virtual Management Operating System (VMOS) to monitor and manage remote facility operations.
o Track access logs and surveillance systems to ensure security compliance.
o Oversee maintenance requests, ensuring acknowledgment within 24 hours and resolution within 72 hours.
o Conduct virtual property audits, maintaining compliance with company standards.
- Administrative & Operational Efficiency
o Process rental agreements, payments, and tenant accounts using StorEDGE with 100% accuracy.
o Maintain detailed facility records and generate operational reports as needed.
Competencies:
- Customer-Centric Mindset – Delivers excellent service, quickly resolves issues, and ensures high customer satisfaction and retention.
- Technology Proficiency – Expertly navigates StorEDGE, StoreEase, and VMOS to manage operations, security, and tenant accounts remotely.
- Problem-Solving & Decision-Making – Quickly assesses situations, resolves issues independently, and makes data-driven decisions to optimize operations.
- Operational & Sales Acumen – Drives occupancy, revenue, and Protection Plan sales while maintaining Auto-Pay enrollment and pricing strategies.
- Attention to Detail & Compliance – Maintains accurate records, conducts virtual property audits, and ensures all facilities meet company standards.
Qualifications:
- Previous experience in self-storage management, property management, or a related field.
- Proficiency in using StorEDGE, StoreEase, and VMOS.
- Strong communication and problem-solving skills with a customer-first approach.
- Ability to work independently and make sound operational decisions.
- High school diploma or equivalent (college education in business, real estate, or a related field is a plus).
- Competitive Full Time Hourly Rate: $20-$22 per hour.
- Bonus opportunities.
- Comprehensive benefits including 401k with company matching.
- Company paid health, vision, dental, short-term disability, and life insurance.
- Paid time off.
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