Director, Business Operations Manager - job 1 of 3

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Imagine yourself as part of the team that is building the future of People Technology at Visa.  Visa’s People Technology organization is looking for a Director of Business Operations and Strategy as the main point of contact to orchestrate the success of organization level initiatives.  This role will serve as the Chief of Staff for the organization and report to the VP of People Technology.

You will be instrumental in achieving high-quality results which in turn have a positive impact on the quality of relationships and motivation in our organization, thus creating a reinforcing engine of success. You will serve as a focal point to track multiple People Technology initiatives where you will work closely with passionate, hardworking leaders who come to work each day with the goal of leveraging Technology to make our employees lives and careers better.

Essential Functions:

• Be the liaison and primary point of contact for all non-project related interactions between People Technology organization and the rest of the company.
• Drive organization's annual goal planning, key measures, and reporting using OKRs.
• Be an exemplary leader and a role model for the organization's culture, vision, mission, and goals.
• This is an enabler role.  Make organization leaders successful by providing frameworks for success.  Know the products & culture, be flexible and adaptable, have data at your fingertips, and help remove blockers.
• Build excellent personal relationships with leaders & stakeholders to command their attention.
• Proactively drive, track, and close out internal organization initiatives from ideation to execution.  Provide regular visibility to leadership on progress, action items, blockers, risks, and dependencies.
• Orchestrate success for workforce planning and software renewals by working with stakeholders within the org.
• Ensure change management best practices are followed for rolling out org initiatives.
• Serve as a strategic thought partner and sounding board to help communicate, track, and oversee organizational strategy and goals.
• Manage the submission of high quality and informative updates to management:
  • Executive level dashboard reporting
  • Executive Committee and Board of Director reporting
  • Executive Project Watch Lists
  • Executive status on open/pending/completed tasks
  • Monthly and Quarterly Business Review (MBR/QBR) updates
  • Hiring and Workforce Planning reports
  • Data gathering and reporting asks from Visa Technology and Business Operations teams
• Communications & employee engagement:
  • Orchestrate townhalls, all staff's, brown bags, newsletters, org branding, publishing accomplishments, training, employee surveys action planning, recognition planning, RTO initiatives.
  • Manage SharePoint/ Teams sites for the org.
  • Create flourishing culture of excitement, fun, and cohesion by connecting the dots across the organization for improved employee wellbeing and engagement.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Proven leader with excellent facilitation and collaboration skills with prior experience in large corporations as a leadership enabler having multi geography presence. Ability to coordinate activities within cross-divisional and cross-functional teams.
• Experience in project management principles and Agile methodologies with proven examples of driving success and preventing avoidable failures and delivering successful outcomes on transformation & cultural initiatives.
• Strong conviction to drive things to closure - high sense of ownership, low ego, can-do attitude, must be proactive and solution oriented, looking for ways to add value and assist the team.
• Prior experience establishing Standard Operating Procedures to enable the organization.
• Demonstrate good attention to details, ability to think analytically and independently.
• Good skills and passion for facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor with ability to maintain a high-level view of the org activities to identify gaps, blind spots, risks.
• Excellent verbal, written, and presentation skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
• Strong experience in providing exceptional customer service.
• Maintain and support the planning for Business Continuity.
• Strong knowledge of MS Office Suite, Power point and JIRA.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 145,400.00 to 210,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.