Operations Manager - Metrology

Description

At SPL, we don’t just manage operations — we power performance, drive service excellence, and create lasting client relationships. We’re looking for an experienced and hands-on Operations Manager to lead our Metrology team in Artesia or Carlsbad, NM. In this pivotal role, you’ll be the engine behind our day-to-day operations, building strong teams, solving real-world challenges, and delivering the high-quality service our clients count on. If you're energized by leading people, improving processes, and making a measurable impact, we want to meet you.

Why You’ll Love This Role

• Be the central leader of a regional operations team with a meaningful impact on client success;
• Support a growing division by managing teams, equipment, and service performance;
• Partner directly with senior leadership to deliver solutions that meet and exceed client expectations;
• Represent SPL's brand and commitment to quality through every touchpoint with the customer.

What You’ll Do

• Serve as the primary contact for SPL’s established customers in assigned region;
• Address customer issues, initiate corrective action reports, and follow through on resolution;
• Interview, hire, train, and manage measurement technicians;
• Manage technician vehicles, equipment, and local inventory;
• Ensure facilities, service centers, equipment, and vehicles meet SPL’s cleanliness and brand standards;
• Conduct routine customer visits to assess satisfaction and align on expectations;
• Maintain and communicate work schedules; notify customers and internal teams of any changes;
• Maintain company-issued property (tools, vehicle, laptop, PPE, etc.);
• Submit accurate and timely paperwork for services performed;
• Uphold a strong culture of safety and operational accuracy;
• Other duties as assigned.

Requirements

What Makes You a Great Fit

• High school diploma or GED required; Bachelor’s Degree preferred;
• 2–4 years of relevant experience or combination of training and education;
• Valid driver’s license with acceptable driving record;
• Strong electrical and/or mechanical aptitude;
• Proficiency in Microsoft Office Suite and general computer skills;
• Strong written and verbal communication abilities;
• Ability to perform basic math and data interpretation;
• Capable of working independently and managing several priorities simultaneously;
• Comfortable working in environments with varying temperatures, including extreme heat or cold.

The Perks of Being Part of Our Team

• Grow Your Future: 401(k) plan with company matching to boost your retirement savings;
• Health & Wellness Covered: Comprehensive dental, vision, and health insurance plans;
• Spend Smart, Live Well: Flexible HSA and FSA accounts to help manage healthcare costs;
• Safety Net On Us: Employer-paid short-term and long-term disability coverage;
• Celebrate & Recharge: 9 paid holidays plus a generous PTO plan to balance work and life;
• Extra Protection: Employer-paid voluntary life and AD&D insurance;
• Family First: Paid parental leave available for both moms and dads;
• Support When You Need It: Employee Assistance Program (EAP) for personal and professional help;
• Exclusive Perks: Discounts on products, services, and experiences just for you;
• Stay Connected: Monthly cell phone allowance to keep you in touch on the go;
• Drive With Support: Vehicle allowance to help cover the cost of work-related travel.

Your Schedule and The Fine Print

• Full-time position following a standard Monday through Friday schedule with 8-hour shifts;
• Flexibility to work 8–16 hour shifts to support business needs, including weekends and holidays as part of an “on-call” rotation;

Our Commitment to Diversity and Inclusion

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.

Visa Sponsorship

At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.