Vice President, Enterprise Commercial Operations

Location: Remote – North America

Reports To: Chief Commercial Officer

At Fullscript, we’re rebuilding healthcare — not with more complexity, but with better tools and better partnerships. Over 100,000 practitioners use our platform to deliver personalized, whole-person care to over 10 million patients. We’re scaling rapidly, and every leadership role at Fullscript helps shape how care is delivered, enabled, and sustained.

This is a rare opportunity to architect the operational engine behind a fast-growing enterprise business. Let’s make healthcare whole.

THE ROLE

The Vice President (VP) of Enterprise Commercial Operations is responsible for optimizing processes, enabling sales performance, strengthening reporting, and building the operational infrastructure needed to scale Fullscript’s enterprise segment — which includes large provider groups, virtual care platforms, and clinician networks. You will lead the Commercial Operations function, working closely with senior leaders across Sales, Marketing, Customer Success, Product, and Finance to drive performance and build a disciplined, data-backed GTM engine.

DRIVE INSIGHT. BUILD DISCIPLINE. EMPOWER GROWTH.

Turn data into action and systems into scale across the enterprise GTM engine.

• Operating Rhythm, Reporting & Strategic Oversight

• Advisor to the CCO & Commercial Leadership: Deliver high-impact analysis, financial modeling, and actionable recommendations to drive strategic growth and operational improvements.
• Operating Cadence: Lead regular business reviews across the enterprise division, including pipeline velocity, account growth, financial performance, and strategic initiatives.
• Goal Setting & KPIs: Establish and manage OKRs and KPIs that promote a results-driven culture.
• Team Leadership: Build, scale, and develop a high-performing Commercial Operations team with a focus on recruitment, enablement, and career development.
• Performance Reporting: Design and manage dashboards and reporting frameworks to improve pipeline visibility, forecasting accuracy, and executive decision-making.
• Data-Driven Insights: Analyze performance data and financial reports to surface trends, risks, and opportunities across the enterprise portfolio.

• Sales Enablement & Marketing Support

• Pipeline Management: Leverage lead sources and market research to maintain a robust enterprise sales pipeline. Lead competitive and market intelligence efforts to inform GTM strategy and resource allocation.
• Sales Enablement: Create standardized, repeatable processes that empower Sales Executives to land new logos and enable Enterprise Customer Success Managers (eCSMs) to expand existing accounts.
• Cross-Functional GTM Execution: Partner with Sales and Marketing teams to launch campaigns focused on acquisition and account penetration.
• Content & Asset Management: Oversee the creation, governance, and maintenance of customer-facing assets including pitch decks, battle cards, and collateral libraries.
• Incentive Compensation: Collaborate with Finance and Revenue Operations to align sales metrics and incentive programs with broader company goals, and oversee program execution.

• Technology & Enterprise Solutions

• Solutions Consulting: Lead strategic initiatives and pilot programs for enterprise accounts by assessing feasibility, building business cases, and scaling successful efforts.
• Product Roadmap Partnership: Work closely with the Product team to develop and manage an enterprise-focused roadmap, driving automation and tailored solutions.
• Voice of the Customer (VoC): Implement a consistent process for capturing customer insights and feeding them into product and strategy decisions.
• External Integration Partners (EIP): Lead the EIP team to optimize partnerships, support enterprise growth, and deliver integration consulting for strategic accounts.

• Education: Bachelor’s degree in Business, Analytics, or a related field required; MBA strongly preferred.
• Experience: 15+ years in commercial operations, sales operations, or strategic planning, ideally in enterprise B2B environments.
• Systems Expertise: Advanced proficiency in Salesforce.com and commercial analytics tools; proven experience with CRM and BI platform integration.
• Financial Acumen: Strong background in strategic planning, financial modeling, and performance analysis.
• Leadership: Demonstrated success in building and leading high-performing, cross-functional teams.

• Analytical Rigor: Skilled in interpreting complex data sets and distilling them into actionable insights.
• Strategic Mindset: Capable of balancing high-level strategic thinking with tactical execution; takes initiative and drives outcomes.
• Collaborative Influencer: Strong interpersonal and communication skills to foster credibility and alignment across executive and functional teams.
• Results-Oriented: Detail-oriented with a relentless focus on measurable outcomes and operational excellence.
• Change Agent: Experienced in leading organizational change, process optimization, and enterprise-scale transformation.

• Executive ownership of a high-impact operations function
• Competitive compensation package, including incentive and equity participation
• RRSP/401k match and premium benefits, including HSA support
• Remote-first work flexibility across North America
• Learning budgets and executive development support
• Discounts on professional-grade wellness products through Fullscript

READY TO MAKE AN IMPACT?

If you're passionate about enabling better care, scaling teams, and unlocking growth across modern provider organizations — we’d love to hear from you.

Apply now and let’s build the future of healthcare, together.

Fullscript is an equal opportunity employer committed to diversity, inclusion, and equitable hiring. Accommodations are available upon request at accommodations@fullscript.com. 

All offers are subject to a background check.

🚀 Learn more: fullscript.com

 📣 On social: @fullscriptHQ