Business Development Coordinator

Description

Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel!

We are seeking Superstars, Get  the Job Done Leaders, and Go Getters to Join our Stellar Team of  Multi-Talented Professionals! 

Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan.    

This is role must be able to work in Central Florida and from Corporate Headquarters as well as offsite locations as needed.

Business Development Coordinator

These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. The Business Development Coordinator will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required.

What it is:

The Business Development Coordinator is a source of knowledge, engaging both current and prospective stakeholders, through phone contact with incoming leads, and calls to current customers to support company initiatives. In addition to being an important point of contact, they will also provide support to the Business Development Team to strengthen relationships and goodwill.  

Reporting to the Sr. Business Development Manager, this role will need someone who is a proactive team player, creative thinker, who can work at strategic levels to deliver high-value results.

What you’ll do:

This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of:

• Monitor, respond and assign incoming leads from the company website.
• Contact offices in poor accounting standing to resolve outstanding payments. 
• Assist with outgoing calls to support company projects and initiatives.  
• Field incoming help requests from key customers via telephone, email, and chat, or at events in a courteous and professional manner
• Work with Event Manager to organize logistics for event sponsorships and promo items.
• Provide administrative support for broker programming, the MLS Advisory Council, the Broker Advisory Council, Commercial Advisory Group, and various work groups. 
• Occasionally attend industry events sponsored by the Business Development Team to assist with setup/tear down, work an expo table, take photos, and gather testimonials. 
• Collaborate with the marketing team to engage brokers through social media and email content, compile customer testimonials, and develop content for campaigns.  
• Build rapport with potential and existing customers.
• Other responsibilities as assigned.
• Must record all hours worked. If overtime is worked (over 40 hours) advanced approval is required from the department manager
• Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function.
• Cross-training for other departmental functions is expected and required.  
• Travel inside and outside of the state of Florida required.
• Must be able to work in Central Florida and from corporate headquarters and other offsite locations as needed.

Requirements

Who we need:

To succeed in this role, the Business Development Coordinator will need a particular skill set. For this position, those include:

1) Other Essential Skills

• Strong written and verbal communication skills and the ability to juggle multiple tasks simultaneously, while consistently delivering high quality results.
• Must be flexible and able to work in a fast-changing environment.
• Able to meet deadlines, while consistently delivering high quality results. 
• Ability to work as a team as well as independently when necessary. 
• Ability to work cross-departmentally, to ensure successful results. 
• Ability to remain calm under pressure. 
• Must exhibit excellent phone etiquette. 
• Must have excellent active listening skills.
• Represent the company professionally at all times. 
• Must be detail oriented, excellent time management skills and documentation ability to work on multiple projects at a time. 
• Must be able to follow company policies and procedures at all times.
• Must be able to travel locally to attend industry events as needed.

2) Essential Physical Skills

• Acceptable vision (with or without correction) 
• Acceptable hearing (with or without correction)
• Bending on occasion 
• Talking for long periods of time, approximately 6-8 hours a day 
• Lifting up to approximately 30 pounds occasionally 
• Sitting for long periods of time, approximately 6-8 hours a day 
• Writing and/or typing for long periods of time, approximately 6-8 hours a day 
• Standing for long periods of time, approximately 6-8 hours a day  

(Reasonable accommodations will be made for otherwise qualified individuals with a disability).

3) Education, Certifications, and Software Skills

• High School Diploma or equivalent
• Proficient with Windows, Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.), Zoom and other related software 
• Experience in a role supporting residential real estate brokerage, real estate associations, or a multiple listing service preferred. 
• Salesforce CRM preferred 

What you need to value:

The Business Development Coordinator must embody these core competencies:

• Drive For Results – An ambitious drive to set, meet and exceed stretching goals.
• Information Seeking – Ability to gather relevant information from a wide range of sources.
• Organizational Awareness – Ability to understand the structures, processes, culture, and relationships, both internally and externally.
• Confident Honesty – The drive to challenge others and act for the benefit of the organization in a fair, honest and responsible way.
• Customer Focus – The drive and ability to deliver exceptional service and to go above what is expected by customers and colleagues.

At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person’s contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance.

We are an Equal Opportunity Employer/Drug Free Workplace

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