Customer Success Representative

Description

Are you someone who enjoys building strong relationships, solving problems, and making each customer interaction count? If so, we invite you to bring your talents to our growing team in our newly renovated, soon-to-open Williston, ND office. As an authorized sales and service center for Swagelok Company, we’ve proudly served a wide range of industries with high-quality components, custom assemblies, and trusted technical expertise since 1966.

As a Customer Service Representative, you’ll be at the heart of our daily operations— engaging directly with customers who rely on your expertise and friendly support. Whether you’re managing quotes and orders, assisting walk-in customers, answering product questions, or supporting our team with your mechanical know-how, you’ll help deliver the exceptional experience our customers have come to expect.

We’re a values-based company that believes in teamwork, transparency, and intentional decision-making. Here, you’ll find a supportive environment built on trust, open communication, and plenty of growth opportunities. We invest in you through on-the-job training, so you’re always developing your skills and knowledge. Plus, we encourage giving back to our communities through volunteer time off.

Your day-to-day schedule will be Monday through Friday, 5:30 AM to 2:00 PM—giving you your afternoons back. We offer a highly competitive benefits package, including medical, dental, and vision insurance, generous paid time off, sick time, 10 paid holidays, an incentive reward plan, HSA employer contributions, life and disability insurance, and a 401k plan with company match.

We’re looking for detail-oriented individuals who enjoy working collaboratively on a synergetic team. If you’re mechanically inclined, thrive on building lasting relationships, and enjoy supporting customers with care and precision, we’d love to meet you.

Ready to take the next step in your career with a company that’s been growing for nearly 60 years? Click below to complete our quick, 3-minute application—and we’ll be in touch soon!

Apply now and let’s build success together.

Requirements

Position Summary:

The Customer Service Rep is a key member of our customer-facing team, responsible for supporting a broad range of service functions including walk-in counter sales, customer order management, and processing product returns. This role serves as a direct point of contact for customers, providing knowledgeable support on products, processing transactions, and maintaining strong customer relationships. The ideal candidate will demonstrate a proactive service attitude, strong product knowledge, and a commitment to delivering an exceptional customer experience.

Essential Duties & Key Responsibilities:

• Accurately and promptly process customer transactions including quotes, orders, returns, and invoicing via in-person, phone, email communications and walk in customer.

• Provide pricing, availability, and lead time information for standard, regional, and custom products.

• Offer alternative product solutions based on availability, lead time, and application requirements.

• Receive, inspect and stock incoming products as need.

• Build and maintain strong relationships with customers to ensure satisfaction and long-term retention.

• Educate customers on product features, benefits, and appropriate applications; provide basic technical support when needed.

• Collaborate and communicate critical information effectively with internal teams, including sales, warehouse, and support staff.

• Represent and promote the company’s Core Values in all customer and team interactions.

• Participate in required training programs to enhance product knowledge and customer service skills.

Experience:

• High School diploma or equivalent required

• Minimum one year in a customer facing role

• Preferred B2B support over the phone

• Knowledge in fluid systems a plus

Skills:

• Proficient in Microsoft Office Suite; Excel and Outlook specifically

• Excellent communication skills through multiple media

• Strong attention to detail and time management

• Desire to learn and grow capabilities

• Ability to work independently but still team focused

• Problem solving