REVENUE COORDINATOR

Description

Essential Purpose: The Revenue Coordinator plays a key supporting role in maximizing hotel revenue by assisting the Director of Rooms & Revenue Management with data analysis, system configuration, and auditing processes. This position ensures the accuracy, integrity, and efficiency of revenue management systems and strategies by gathering, analyzing, and reporting on key performance data, monitoring system setups, and identifying discrepancies or opportunities for optimization. The Revenue Coordinator acts as a critical liaison between departments to ensure alignment with revenue goals and supports the consistent execution of pricing, inventory, and distribution strategies.

Essential Duties:

• System Configuration & Optimization:
• Configure new rate plans, packages, and promotional offers in booking engine (SynXis) and ensure accurate display across direct and third-party channels.
• Perform regular audits on CRS, PMS, and CRM systems to ensure system integrity and proper data flow.
• Recommend and implement process improvements to enhance system efficiency and usability.
• Assist in the creation of daily, weekly, and monthly revenue reporting and forecasting activities.
• Revenue Management & Analytics
• Support the Director of Rooms & Revenue Management in monitoring rate strategies, pace reports, pickup trends, and competitive benchmarks.
• Configure, maintain, and audit pricing and inventory in IDeaS G3, Canary, and SynXis CRS.
• Audit data integrity in revenue systems and propose improvements for increased efficiency and accuracy.
• Monitor key performance indicators (RevPAR, ADR, Occupancy, Channel Mix) and provide actionable insights.
• CRM & Marketing Coordination
• Assist the marketing team with developing and refining market segmentation strategies by analyzing guest data, booking patterns, and behavioral trends to identify key customer segments. 
• Conduct regular audits of the CRM database to ensure segmentation logic is correctly applied and maintained. This includes validating demographic and behavioral data, removing duplicates, standardizing data entry, and flagging inconsistencies. 
• Collaborate with marketing and revenue teams to align segmentation with targeted text campaigns, loyalty strategies, and personalized guest communications, ensuring high levels of data integrity and campaign effectiveness.
• Coordinate with the marketing team to ensure alignment of promotional offers with revenue goals.
• Analyze campaign performance data to improve ROI and guest engagement.
• To promote & comply with all policies and procedures of Temecula Creek Inn
• To immediately report all suspicious occurrences and hazardous conditions. 
• To maintain the cleanliness and safety of work areas at all times in accordance with Health Department standards.
• To practice safe work habits at all times, to avoid injury to self and others. 
• To ensure safe work practices, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment and machinery.
• To attend all mandatory meetings as directed. 
• To perform other tasks, including cross-training, as directed.

Requirements

Knowledge + Education: High school diploma or equivalent require. 1-3 years of experience in hospitality revenue management, sales, or marketing. Hands-on experience with IDeaS G3, SynXis, Revinate is required. Proficient in Microsoft Excel and data analysis tools. English fluency required. 

Skills: Strong analytical and critical thinking skills, with a keen eye for detail. Ability to work independently, prioritize tasks, and drive projects to completion. Experience in a resort environment or with golf/spa/leisure products is a plus. Ability to work cross-functionally and communicate effectively with operations, sales, and digital marketing teams. Passion for systems, process optimization, and data accuracy. Excellent verbal and written communication skills. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this hybrid position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer (up to 90% of the workday).
• Frequent use of hands and fingers for typing, writing, and handling documents and equipment.
• Regular speaking and listening during phone and video conference calls.
• Occasional walking, standing, or bending.
• Visual acuity to read and produce documents and to work on a computer monitor for extended periods.
• Occasional lifting of office materials or equipment up to 10–15 pounds.
• Ability to set up and maintain a safe, ergonomically appropriate home workspace.