Residential Program Manager

Description

Department: Programs and Services

FLSA Exemption Status: Exempt, full-time

Location: Denver, CO 

Supervisor: Residential Program Director

Position Overview:

This position is responsible for overseeing and managing the member experience operations, administrative responsibilities, and staffing of TGP’s micro-community site, which provides residential-style shelter to women, transgender, and non-binary individuals through a contract with Denver’s Office of Housing Stability (HOST). This includes responsibility for promoting the safety and stability of shelter guests, supporting the achievement of programmatic outcomes, and collaborating effectively with the case management team and other shelter staff to ensure a safe and dignified living environment. The program manager must operate with a broad understanding of the population's various needs and an ability to create a safe and supportive environment for all shelter guests.

You might be a great fit at TGP if you have a passion and commitment for our mission, the services we provide, and for addressing the systemic barriers that our members face through a trauma-informed approach. 

Core Accountabilities:

• Demonstrate respect, cultural humility, and knowledge of trauma informed care in interactions with TGP members, staff, and collaborative partners.
• Under supervision of and in collaboration with the Residential Program Director, develops and implements program frameworks that support contractual outcomes and that align with TGP’s mission, values, and strategic plan
• Provide direct supervision to Resource Navigators on a routine and frequent basis, specifically through the lens of low barrier, trauma informed care, equity, and belonging.
• Ensure appropriate staffing levels are maintained onsite at all times, to ensure the safety of members and staff, as well as appropriate levels of service. 
• Oversees and manages daily operations, including intake and discharge of members, meal service, daily member support services, and room checks.
• Works to create a low-barrier, trauma informed shelter environment for members.
• Works as a collaborative member of the shelter leadership team to achieve established goals and outcomes, maintain a safe environment, and to resolve issues pertaining to members or operations
• Routinely reviews all required reports and logs and identifies and addresses issues as needed
• Is knowledgeable about programs at TGP and in the community and makes appropriate referrals to ensure we are offering our full range of support to meet the continuum of members’ needs.
• Provide trauma-informed and supportive interventions for individuals who may be experiencing emotional or behavioral challenges due to the impact of substance use and/or the symptoms of mental illness.
• Provide critical incident debriefing to members and/or staff after significant incidents and recommend intervention strategies.

Compensation and Benefits:

• 37.5-hour workweek 
• Medical, Dental and Vision Insurance  
• Life insurance plans  
• 403(b) retirement savings plan 
• Financial advising services 
• Generous paid time off 
• Long- and short-term disability plan  
• Robust training and professional development opportunities 
• Free breakfast and lunch  
• Employee Assistance Program 
• Free CorePower Yoga membership 

About The Gathering Place:

Founded in 1986, The Gathering Place (TGP) supports women, gender-diverse people, and their children in building stable live through home, health, purpose, and community programs. We are driven by our values of community, safety, inclusivity, empowerment, and hope. We envision a Colorado where all marginalized groups experiencing homelessness and instability have pathways to security.  

As a trauma-informed, low-barrier organization, we remove unnecessary or harmful requirements that prevent members of the community from accessing our services when they need them most—from essential services like meals, showers, and laundry to long-term support like housing-focused case management and physical, mental, and sexual health care. Members choose which of our services they want to take advantage of, giving them the autonomy they need to rebuild their lives. 

Requirements

• Must have skills in crisis management, conflict management, and de-escalation.
• Previous shelter experience a plus
• Team management and supervision experience is a plus
• Lived experience of homelessness, housing instability, or poverty a plus
• Strong understanding of harm reduction, low barrier, and trauma-informed care principles and skills
• Ability to listen compassionately and suspend judgment in order to accommodate the needs of individuals and include them in a highly diverse setting
• Ability to multi-task in a unique, fast-paced environment
• Ability to work independently or with a team
• Critical thinking and problem-solving skills
• Current knowledge of, or desire to learn, how to operate a computer and other office machinery, such as a copy machine or printer, and office software, such as Microsoft Outlook, Word, Excel, and other programs.

If you’re excited about this role, but your experience doesn’t align perfectly with the requirements in the job description, we encourage you to apply anyway. You might be the right candidate for this or other roles within the organization! 

Commitment to Equity and Inclusion:

The Gathering Place is committed to Accessibility, Belonging, Liberation, and Equity (ABLE) work to advance marginalized communities from oppression, exploitation, and discrimination while uplifting and celebrating them. We are taking collective action towards dismantling systemic structures and empowering underrepresented identities.  

TGP is an equal opportunity employer and is committed to a policy of non-discrimination and equal opportunity for all qualified applicants without regard to race, color, gender, national origin, sexual orientation, religion, age, disability, gender variance, gender expression, marital status, citizenship, creed, ethnicity, veteran status, ancestry and any other protected classification. Applicants of any and all backgrounds are encouraged to apply. Individuals with lived experience of homelessness, extreme poverty and/or experience with a behavioral health condition are also strongly encouraged to apply.