Enterprise Field Service Manager
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The Enterprise Field Service Manager is responsible for delivering high-quality, on-time installations for our most complex Enterprise customers. You will coordinate internal teams, dispatch, vendors, and technicians to ensure installations are executed to spec and meet the standards set during onboarding.
This is a hands-on role for someone who can operate across functions, identify risks early, and keep installations on track without missing a beat. You’ll work directly with vendor partners, internal teams, and field resources to ensure readiness, resolve issues, and enforce execution standards. You’ll drive scalable growth by building strong relationships with service partners and ensuring field delivery consistently meets customer and business expectations.
About this roll* (Responsibilities)
- Own execution of Enterprise field installations, ensuring each deployment is to spec and aligned with onboarding expectations
- Act as a consultative partner to installation contractors, identifying resource needs, process gaps, and opportunities to strengthen performance
- Coordinate with internal project management teams, technical SMEs, dispatch/logistics, and vendors to resolve field-level blockers quickly
- Maintain and evolve our enterprise field service playbook, including documentation, workflows, and quality standards
- Track install performance, SLA adherence, and cost vs. plan; flag trends and propose corrective actions
Do you have the right ingredients*? (Requirements)
- 3–5+ years in Field Services, Project Management, or Field Operations, ideally in SaaS, Telecom, or a POS environment.
- Strong communication skills; able to leverage subject matter experts to achieve success; proven ability to lead teams through obstacles while consistently motivating to meet service goals.
- Experienced in service partner management, developing and executing strategies to deliver business results. Preferably at the Enterprise level.
- Cross-functional collaborator comfortable navigating between tech, ops, vendor, and customer-facing teams
- Working knowledge of dispatching systems, install playbooks, and field service standards
- Prior experience working with 3rd party service vendors or managing hybrid in-house/partner delivery preferred
Special Sauce* (Nice to haves)
- Experience managing complex field service projects in restaurant, retail, or hospitality environments
- Experience scaling field service operations or contributing to the redesign of service delivery models
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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