Customer Experience Specialist
Skills
- Experience in customer support, preferably in SaaS, prop-tech, or retail sales.
- Strong verbal communication and active listening skills.
- Ability to multitask effectively across systems and communications.
- Fast and accurate typing suited for real-time chat and ticket handling.
- Tech-savvy with tools like Google Workspace, Slack, Zoom, Microsoft Office; bonus for Intercom, Zendesk, AirCall, Stripe.
- Exceptional organizational skills with strong attention to detail.
- Curiosity and initiative in problem-solving and continuous improvement.
- Growth mindset with eagerness to learn and take ownership.
Responsibilities
- Build meaningful relationships and provide top-tier support via chat, email, and phone.
- Educate landlords to drive adoption of TurboTenant solutions aligning with their goals.
- Anticipate and resolve customer issues with empathy, accuracy, and proactive thinking.
- Adapt to fast-paced changes while maintaining a positive, detail-oriented approach.
- Participate in feedback loops to improve support processes and user engagement.
- Collaborate cross-functionally with Product, Growth, and Sales teams sharing insights.
- Contribute to the knowledge base by identifying content gaps and authoring helpful articles.
- Troubleshoot basic technical issues confidently while maintaining professionalism.
- Communicate clearly in the brand’s authentic tone and uphold data security standards.
Education
- High school diploma or equivalent required.
- Additional education in customer service or related fields preferred.
Benefits
- Competitive compensation package with hourly pay plus equity.
- 22 days PTO in the first year with increases based on tenure.
- Annual performance-based bonus.
- Comprehensive medical, dental, and vision plans with multiple fully covered options.
- 8 paid holidays plus birthday off.
- 401k matching program.
- Annual bike tune-up reimbursement.
Average salary estimate
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