Junior Mobile Device Management (MDM) Engineer

Description

Tyto Athene is searching for a Junior Mobile Device Management (MDM) Engineer to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

 

The Junior Mobile Device Management (MDM) Engineer assists in the setup, deployment, and configuration of mobile devices using MDM software, confirming devices are correctly enrolled and security policies are applied. This position includes initial configuration, basic troubleshooting, and user support to ensure mobile devices remain compliant with organizational and DoD policies.

 

Responsibilities:

• Monitors device performance and alerts, escalating issues to senior engineers as needed, and documenting troubleshooting efforts for future reference
• Supports the mobile device lifecycle management process, including provisioning new devices, inventory tracking, and decommissioning devices that are no longer in use or are non-compliant
• Assists in testing and validating new MDM policies and configurations before they are rolled out to the broader organization
• Provides first-line support for basic device issues, such as enrollment failures, password resets, and connectivity problems, escalating complex issues to more experienced engineers
• Maintains and updates device records in asset management systems to track device status, location, and user information
• Assists with the creation and maintenance of user documentation, FAQs, and knowledge base articles related to MDM policies and procedures

Qualifications

Required:

• Highschool diploma or equivalent
• 0-3 years of experience in IT support or help desk roles with exposure to mobile device administration
• Basic understanding of mobile operating systems (iOS, Android)
• Familiarity with basic security principles and IT support procedures

Desired:

• Associate’s degree in related field
• Familiarity with MDM tools like Microsoft Intune, MobileIron, or VMware Workspace ONE
• Strong customer service and communication skills
• Ability to follow technical instructions and learn quickly
• Attention to detail and a willingness to escalate issues appropriately
• Experience in a military or federal IT environment is a plus
• Microsoft Certified: Endpoint Administrator Associate
• CompTIA A+
• ITIL v4 Foundations

Clearance:

• Secret clearance required with the ability to obtain a TS/SCI

Certification:

• DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
• CompTIA Security+

About Tyto Athene

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

 

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.  At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?  Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.