Customer Experience Coordinator - Grand Prairie, TX
Skills
- Strong verbal communication and interpersonal skills
- Advanced computer proficiency, including practice management software
- High emotional intelligence with ability to read social cues
- Excellent multitasking and organizational abilities
- Problem-solving and innovative thinking in high-stakes environments
- Professional and approachable demeanor
Responsibilities
- Answer and manage incoming customer communications promptly and warmly
- Greet and check-in customers efficiently upon hospital arrival
- Monitor customer wait times and optimize workflow to reduce bottlenecks
- Manage payment processing and maintain accurate customer financial records
- Resolve customer complaints empathetically and proactively
- Engage with customers during wait times to enhance satisfaction
- Communicate customer needs effectively to medical staff
- Provide follow-up communication post-visit regarding pet care
- Celebrate and personalize customer experiences, including special moments
- Ensure confidentiality and sensitivity regarding customer information
Education
- High school diploma or equivalent required
Benefits
- Industry-leading compensation
- 401K with company match
- Health, vision, and dental insurance
- 10 weeks paid parental leave at 100% salary
- Unlimited continuing education opportunities
- Flexible work schedules
- Generous employee pet discount
- Stocked hospital kitchen with groceries and snacks
- Company retreats, contests, and referral rewards
Average salary estimate
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