Customer Experience Coordinator - Sugar Land, TX
Skills
- Strong verbal communication and interpersonal skills
- High emotional intelligence with ability to read and respond to social cues
- Advanced proficiency in computer and practice management software
- Ability to multitask and remain organized under pressure
- Problem-solving mindset with a customer-first approach
- Professional demeanor with approachable presence
Responsibilities
- Respond promptly and warmly to all customer communications including calls, emails, and texts
- Welcome and check-in customers on arrival, ensuring smooth and efficient workflow
- Monitor customer wait times, identify bottlenecks, and improve processes
- Process payments and maintain accuracy of customer records
- Follow up with customers post-visit to ensure satisfaction and care continuity
- Create personalized and engaging experiences through creative customer interaction
- Collect and share customer feedback and help resolve complaints empathetically
- Collaborate closely with nursing and medical teams to relay customer needs
Education
- High school diploma or equivalent required
- Additional training or certifications in customer service preferred
Benefits
- Industry-leading compensation package
- 401K plan with company match
- Health, vision, and dental insurance
- 10 weeks paid parental leave at 100% salary
- Unlimited continuing education opportunities
- Flexible work schedules for work-life balance
- Employee pet discounts and hospital stocked with groceries and snacks
- Quarterly contests, hospital outings, company retreats
- Referral rewards program
Average salary estimate
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