Account Manager
Skills
- Expertise in Contact Center technologies such as Vonage Contact Center, Genesys, NICE, or Five9.
- Knowledge of UCaaS, CCaaS, VoIP, and CRM systems like Salesforce.
- Strong negotiation and enterprise account management skills.
- Excellent communication and relationship-building capabilities.
- Ability to manage complex projects and priorities in a fast-paced environment.
- Consultative selling and customer-focused strategy development.
- Cross-functional collaboration skills.
Responsibilities
- Own and retain strategic customer accounts focused on Contact Center technologies.
- Lead renewal negotiations ensuring revenue stability and high customer satisfaction.
- Build and maintain relationships with technical and executive stakeholders.
- Coordinate with support, implementation, and product teams for seamless customer experiences.
- Identify and mitigate risks affecting account health.
- Recommend product enhancements and upsells within the Vonage Contact Center suite.
- Execute tailored engagement strategies to meet customer business cycles and needs.
- Provide customer insights internally to inform product development and go-to-market strategies.
- Support peers by sharing best practices related to renewals and account expansion.
Education
- Bachelor’s degree in business communications or a related field preferred but not required.
Benefits
- Competitive compensation package.
- Unlimited discretionary time off.
- Career advancement opportunities.
- Collaborative and inclusive culture.
Average salary estimate
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Vonage (NYSE: VG) is a software technology company that enables high-quality voice and messaging services across multiple devices and locations over broadband networks. Vonage is a leading provider of cloud communication services for consumers a...
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