Client Account Representative - job 2 of 15
Company Description
About Us
At Chats Cloud Cover, we specialize in delivering dynamic, scalable communication solutions tailored to modern businesses. Our mission is to streamline customer engagement through innovative technologies and cloud-based platforms. We are driven by excellence, collaboration, and a passion for transforming the digital experience.
Job Description
Job Description
We are currently seeking a Client Account Representative to join our growing team in Los Angeles. The ideal candidate will serve as the main point of contact for our clients, ensuring their satisfaction while identifying opportunities to expand and optimize their services. This is a client-facing role that requires strong communication skills, attention to detail, and a proactive approach to problem-solving.
Responsibilities
Serve as the primary liaison between clients and internal teams
Manage client accounts and ensure service satisfaction and retention
Identify client needs and propose tailored solutions
Maintain regular communication and build long-term client relationships
Prepare and present performance reports and updates
Assist in onboarding new clients and providing product training when needed
Address and resolve client concerns in a timely and professional manner
Collaborate with internal departments to improve client experience
Qualifications
Qualifications
Bachelor’s degree in Business, Communications, or a related field preferred
1-3 years of experience in account management or customer relations
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Problem-solving mindset with a customer-first attitude
Proficiency with CRM software and Microsoft Office Suite
Ability to work independently and as part of a collaborative team
Additional Information
Benefits
Competitive salary based on experience ($57,000 – $65,000)
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Opportunities for professional development and career growth
Supportive and inclusive work environment
On-site training and mentorship programs
Average salary estimate
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