Associate Account Manager - Chicago

Introduction to team

The Associate Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.

Make an impact!

The Market Management team ensures that global travelers always find the most suitable property for their dream trip and that hotel partners can reach Expedia Group’s full breadth of global traveler demand

In this role, you will:

• Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)

• Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion

• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs

• Secure deals and promotions to support the brands’ merchandising and marketing efforts

• Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:

  • Unique market insights (partner reports, competitive data, key performance drivers)

  • In-house revenue management tools (Rev+)

  • Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)

  • Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities

  • Self-service tools (Expedia Partner Central)

• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)

• Guide and support Hotel Partners to deliver the best traveler experience

• Promote self-service

• Conduct regular self-learning to improve skills

• Travel for partner visits 0-20% of the time

Experience and Qualifications:

• 0-2 years of experience in account management, partner/client success, consultative sales, or related field

• Proficient in English language skills

• Passionate about travel

• Work independently and collaboratively with a diverse team

• Possess a strong appetite for innovative technology, a fast-changing business environment, and data-driven decision-making

• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by TPM leadership team

• Continue to follow up when facing testing situations

• Present ideas and directives clearly and persuasively, both written and verbally

• Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs

• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group

• Possess a growth mindset, consistently using feedback to improve in role

• Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style

• Drive for results

#LI-SL2

The total cash range (inclusive of base salary and variable incentive target) for this position in Chicago is $67,000.00 to $93,500.00. Employees in this role have the potential to increase their pay up to $107,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.