Title: Revenue Enablement - Knowledge Manager - Product Launch Programs

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

About the Role:

We’re looking for a fast-moving, detail-obsessed Knowledge Manager to lead and evolve our internal content strategy for product launches. In this role, you’ll work at the intersection of product, marketing, enablement, and communications—ensuring that sellers, customer success roles and internal stakeholders get the right content, at the right time, with zero confusion.

You’ll own the knowledge stream for product launches from end to end: creating, organizing, maintaining, and optimizing content that enables go-to-market teams to execute with confidence. You'll transform complex information into clear, accessible resources, actively manage content health, and play a critical role in removing friction from the launch process.

Key Responsibilities:

Launch Knowledge Ownership & Execution

• Serve as the primary knowledge partner for product launch initiatives, supporting go-to-market execution through sharp, purpose-built documentation, and audience-relevant resources.

• Translate complex product and/or solution features, functionality and internal processes into clear, concise, and role-relevant content for sales, marketing, and cross-functional teams.

• Identify and close knowledge gaps before they create launch delays or misunderstandings.

• Move fast to gather feedback, adjust documentation, and eliminate blockers during high-urgency launch windows.

Content Lifecycle Management & Governance

• Own the full content lifecycle for launch materials, including intake, publishing, auditing, updates, and retirement.

• Maintain content accuracy and freshness through governance practices aligned with internal processes and policy shifts.

• Apply consistent standards for tone, formatting, and taxonomy to ensure clarity across the knowledge ecosystem.

• Collaborate with the Enablement and KM teams to track content KPIs and continuously improve quality and usability.

Stakeholder Collaboration & Knowledge Flow

• Build strong working relationships with Product Marketing, Enablement, Sales, and Comms teams to ensure alignment on messaging and documentation.

• Conduct interviews with subject matter experts to extract insights and translate them into actionable internal content.

• Act as the connective tissue across functions to ensure knowledge flows seamlessly before, during, and after launches.

Contributor Enablement & Knowledge Standards

• Enable subject matter experts to contribute to launch content through toolkits, templates, and guidance aligned to KM best practices.

• Uphold and evangelize Atlassian's standards for process and policy documentation across internal knowledge channels.

• Support internal working sessions, feedback forums, and collaboration touchpoints to drive continuous content improvement.

Qualifications:

Experience & Skills:

• 5+ years of experience in knowledge management, enablement, content strategy, or technical documentation

• Strong understanding of the product launch lifecycle and go-to-market collaboration dynamics

• Excellent writing, editing, and organizational skills with strong attention to detail (grammar, formatting, tone, visuals)

• Ability to communicate technical or abstract information clearly to non-technical audiences

• Comfortable interviewing stakeholders and translating insights into high-quality documentation

• Experience working in fast-paced environments with multiple deadlines and moving targets

• Proficiency with internal content systems (e.g., Confluence, CMS tools & platforms)

• Experience with content governance, content health metrics, and scalable documentation practices

• Creative mindset with a bias toward simplicity, clarity, and usefulness

Success Measures:

• Maintained a single source of truth for launch content with strong adoption by internal teams

• Delivered clear, accessible documentation that increased stakeholder understanding and reduced launch confusion

• Reduced outdated or redundant content through effective governance and review processes

• Strengthened internal launch operations through seamless cross-functional collaboration

• Developed scalable frameworks and contributor toolkits that improved content velocity and consistency

About the team:

The Knowledge Management team is a growing group of content and knowledge experts dedicated to making internal information actionable, accurate, and discoverable. Reporting into the Revenue Enablement organization, we manage key internal and partner knowledge systems that support everything from daily operations to global go-to-market moments. We care deeply about helping teams do their best work by removing knowledge friction and delivering clarity where it matters most.

Qualifications

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $131,400 - $171,550

Zone B: $118,800 - $155,100

Zone C: $109,800 - $143,350

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.