Director Product

Overview

About the Boys & Girls Club of America ( BGCA) Boys & Girls Club of America is a leader in youth development, empowering more than 5,000 Clubs across the country to create safe, inclusive spaces where young people can grow, lead, and thrive. With a 160-year legacy of impact, we build on the strength of our communities, the dedication of our Club professionals, and the potential of every young person we serve.

Our work is grounded in equity, fueled by innovation, and driven by a bold vision: that every child, no matter their background, has access to the experiences, relationships, and opportunities they need to succeed. At BGCA, we don’t just support youth, we enable their greatness.

Responsibilities

About the Role As Director of Product, you will lead the product vision and execution across a portfolio of technology-based business capabilities serving BGCA and our national Movement. You will oversee a dynamic team and work cross-functionally with internal departments and external partners to bring scalable, user-centered solutions to life, solutions that enable youth-serving professionals to do their best work every day.

This is a unique opportunity to combine product strategy, team leadership, and mission-driven innovation at scale. Your work will directly support the systems, tools, and digital experiences that power our organization and movement, from national staff to front-line Club professionals.

Qualifications

What You’ll Do

You’ll lead with purpose and deliver with precision across four key areas:

Strategy & Planning

• Define product strategies and roadmaps aligned with BGCA’s broader technology and data strategy.

• Lead planning efforts in collaboration with internal departments, Movement stakeholders, and external vendors.

• Manage a product portfolio across the full lifecycle: scoping, prioritization, development, and adoption.

• Stay attuned to emerging technologies and trends, advising on feasibility and value.

• Guide technology RFPs tied to enterprise-level operations and service delivery.

Service Delivery & Execution

• Apply Agile methodologies and DevOps principles to ensure efficient, iterative development.

• Manage internal and consultant teams to deliver high-impact products and services.

• Ensure systems are scalable, reliable, cost-effective, and supportable prior to launch.

• Build service-level metrics, facilitate regular service reviews, and promote strong governance practices.

Leadership & Collaboration

• Lead a cross-functional product team and collaborate with business owners to translate needs into actionable product strategies.

• Cultivate a culture of learning, curiosity, and collaboration within your team and across the organization.

• Serve as a technology ambassador, helping BGCA leaders become better owners and consumers of digital products.

Operations & Compliance

• Ensure all products and systems align with BGCA’s architecture, security, and compliance standards.

• Maintain resource libraries and documentation to support application operations.

• Respond to and resolve technical incidents swiftly while implementing preventative measures.

Who You Are

A strategic thinker and servant leader who blends business acumen with technical fluency. You're energized by complex challenges, passionate about building products that matter, and skilled at uniting teams around a common goal.

You Bring:

• Bachelor’s degree in Information Systems, Business, or a related field, or equivalent experience.

• 5+ years of leadership experience in IT, product management, or digital delivery.

• Demonstrated experience managing software products and services across the full lifecycle.

• Proficiency in Agile/Scrum, DevOps practices, and change management.

• Experience leading product delivery within a multi-site, multi-vendor environment.

• Strong background in SaaS platforms (Salesforce expertise a plus).

• Ability to translate business needs into product requirements and technical strategy.

• A strong customer-service and user-centered mindset.

• Experience managing and mentoring high-performing teams.

Bonus Points For:

• Nonprofit or mission-driven sector experience

• Familiarity with the Boys & Girls Club Movement

• Experience working with RFPs and vendor evaluations

Why Join Us?

• Be part of a mission that matters, supporting youth and those who serve them.

• Lead meaningful, scaled digital transformation in a respected national nonprofit.

• Collaborate with values-driven colleagues who are passionate about innovation and impact.

• Enjoy the flexibility of a remote-first role with quartely purpose-driven travel and total rewards package that supports your wellness and personal growth.