Vice President of Customer Success

Preferred Expereince with These Markets/Customer Types

• RRHH industries
• role at VP or higher (SVP; C-level)
• Real Estate, Marketing, or Strategy
• B2C businesses as customers

Your Mandate

• Lead and scale a Customer Success team spanning SMB to Enterprise, unifying high-touch and tech-touch delivery across global markets.
• Own customer outcomes by leveraging cross-platform insights (social, location, conversion) to drive renewals, expansions, and enthusiastic advocacy.
• Build and execute a disciplined renewal strategy — including risk mitigation, churn prevention, and reliable revenue forecasting.
• Oversee seamless transitions from contract signature to implementation, ensuring fast onboarding and accelerated time-to-value.
• Collaborate closely with Sales, Marketing, and Product to drive upsell, cross-sell, and lead-gen initiatives fueled by customer intelligence.
• Champion and operationalize the Voice of the Customer to influence product innovation, service delivery, and go-to-market strategies.
• Standardize scalable processes for onboarding, adoption, customer health scoring, and executive-level engagement.

What You’ll Bring

• 10+ years of SaaS post-sale leadership, ideally within PE- or VC-backed, high-growth companies.
• Demonstrated success managing and scaling CSM teams, with experience implementing Customer Success platforms and tools.
• Expertise navigating global, cross-border customer relationships across time zones and cultural contexts.
• A strategic mind paired with tactical grit — you know how to do more with less and thrive in dynamic, fast-paced environments.
• A proven record of driving upsell, cross-sell, lead-gen, and churn reduction through deep Sales collaboration.
• Experience designing and executing smooth handoffs from Sales to CS, ensuring flawless onboarding and delivery.
• Strong ability to synthesize and act on Voice of Customer insights to shape product roadmaps and operational improvements.

Bonus Points

• Experience with analytics, segmentation, or customer data platforms — you know how to translate data into actionable insights.
• Background leading Customer Success during periods of M&A, integration, or rapid scaling.
• Familiarity with the Shopify ecosystem or working with D2C brands in retail, ecommerce, or consumer goods.
• Passion for building playbooks, processes, and scalable frameworks that future-proof the CS organization.
• A knack for executive-level customer engagement, including boardroom presence and C-suite relationship management.

Benefits & Compensation

Taking care of our employees and their loved ones is foundational to who we are. We believe in providing best-in-class benefits that are comprehensive, flexible, and accessible. As our most valuable asset, our employees deserve benefits that support and empower them.

• Competitive total compensation package
• Comprehensive health, wellness & supplemental benefits
• Work remotely from almost anywhere in the United States
• Unlimited paid time off + paid holidays
• 401(k) with company match
• Virtual engagement and in-person team meetups

Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders.

Compensation

The Targeted Base Salary Range for candidates located in the U.S. is $150,000 to $180,000 USD. Compensation outside the U.S. will be locally competitive based on market and cost of living. Other compensation elements may include bonus eligibility as part of the total rewards package.

Our Commitment to Diversity & EEO Statement

At Buxton, we believe that diversity of thought, background, and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels empowered to bring their authentic selves to work.

Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.