CBI University Coordinator

Date Opened: Monday, July 21, 2025 12:00 AM

Close Date: Friday, August 08, 2025 12:00 AM

Department: Contracting and Procurement Department

Salary: $62,091.00 - $77,614.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The CBI University Coordinator will play a pivotal role in the continued growth and success of the City of Charlotte’s Charlotte Business Inclusion (CBI) program through the management and expansion of CBI University, an innovative educational platform designed to empower Minority, Women, and Small Business Enterprises (MWSBEs). This role focuses on developing, coordinating, and enhancing educational and capacity-building programs that position MWSBEs to compete effectively for City contracts, including those tied to the City’s ambitious Mobility Vision and other major public investments.
The Coordinator will act as the central point for educational program management, vendor readiness assessment, strategic alignment, and stakeholder engagement, with an emphasis on leveraging social media marketing and technical tools to maximize program reach and impact.

Key Responsibilities:

Program Management & Coordination:

• Oversee the daily operations of CBI University, ensuring seamless coordination across internal City departments and external partner organizations.

• Centralize, align, and promote educational programs targeting MWSBE growth, capacity-building, and contract readiness.

Assessment, Counseling & Readiness:

• Conduct business assessments to determine educational needs and provide one-on-one counseling to guide MWSBEs toward relevant training, certification, and growth pathways.

• Prepare firms to compete for upcoming contractual opportunities, particularly in alignment with the City’s Mobility Plan and major infrastructure initiatives.

Program Monitoring & Reporting:

• Implement systems to monitor participation, evaluate program outcomes, and track impact metrics.

• Prepare regular reports and presentations for CBI leadership and City stakeholders.

Recruitment, Outreach & Marketing:

• Design and implement strategic outreach campaigns to attract diverse MWSBE participants.

• Utilize social media marketing strategies and associated tools (e.g., LinkedIn, Facebook, Instagram, Canva, Constant Contact) to raise program visibility, promote events, and engage target audiences.

• Represent CBI at community events, conferences, and outreach forums.

Mentor Protégé Program Management:

• Lead the development, launch, and administration of the CBI Mentor Protégé Program to foster business growth through mentorship and collaboration.

• Match emerging MWSBEs with seasoned business mentors for skills development and knowledge transfer.

Strategic Alignment & Stakeholder Collaboration:

• Ensure educational offerings are aligned with City contracting opportunities, workforce development goals, and economic mobility strategies.

• Collaborate with internal City departments, educational institutions, and industry partners to design programs that meet evolving market demands.

External Consultant Coordination:

• Work closely with external consultants providing technical assistance to CBI's high-performing businesses.

• Ensure continuity, quality, and alignment of consultant-led programming with CBI University objectives.

Knowledge, Skills and Abilities:

• Strong understanding of the challenges and opportunities facing MWSBEs.

• Experience working in government, nonprofit, or private-sector supplier diversity roles preferred.

• Excellent organizational and project management abilities.

• Strong written, verbal, and interpersonal communication skills.

• Proficiency in social media marketing and associated digital content creation tools.

• Experience using data analysis and reporting systems to evaluate program success.

• Familiarity with public-sector procurement and small business development.

• Ability to work independently and collaboratively in a dynamic environment.

• Passion for equity, inclusion, and small business growth.

• Strong problem-solving skills and attention to detail.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Public Administration, Education, Marketing, or related field or equivalent combination of skills, abilities, background, and education to perform the essential duties of the position.

• Minimum of 3 years of relevant experience in program management, business development, supplier diversity, or related fields.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.