Sr Knowledge Management Associate

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel is seeking an experienced, passionate, and highly motivated Senior Knowledge Management Associate to drive internal knowledge strategy and operational excellence across the organization. In this role, you will leverage your expertise in content governance, systems thinking, and cross-functional collaboration to ensure internal teams have seamless access to accurate, actionable, and secure knowledge.

You will work closely with internal stakeholders to understand team workflows, identify knowledge gaps, and implement scalable solutions that enhance productivity, reduce duplication, and support strategic initiatives. This role will lead the design, development, and maintenance of internal knowledge assets and systems, including large-scale content migrations, data governance, and AI-powered enablement tools.

This position is part of the Knowledge Management and Training team and reports directly to the Director of Global Knowledge Management. The position is based in New York City.

Job Description

Responsibilities:

• Align with FreeWheel internal teams to define Knowledge Management strategy and lead implementation of initiatives that directly promote knowledge sharing, preserve data, enable leveraging of information assets, and facilitate utilization of knowledge within the organization
• Develop and enforce standards for internal Wiki content creation, partnering with department leads to ensure consistency, accuracy, and usability
• Contribute to the design of AI-powered agents and tools that support internal teams with accurate, context-aware content.  Develop processes to intake requests for new agents, including
• Deliver internal training, office hours, and onboarding sessions to support adoption of KM tools and best practices. Create enablement materials for new features and processes
• Lead large-scale audits and cleanouts of internal content spaces, managing archival and deletion workflows
• Define and prioritize current knowledge management challenges and be responsible for the identification, implementation, and monitoring of solutions to enable the organization to work more efficiently and deliver valuable solutions to our customers
• Provide strong thought leadership and presence across internal teams, working to meet deadlines, define requirements and execute all knowledge management requirements as needed to meet client needs
• Effectively guide and coach others as a champion of knowledge management principles

About you:

• 5 - 7 years of relevant experience
• Self-starter with strong Project/Program Management experience, collaboration and organizational skills, ability to proactively manage yourself against a robust workload with multiple concurrent projects and tight deadlines, from requirements gathering through execution
• Deep passion for learning new products, ideas and systems quickly, combined with the ability to translate complex business and technical requirements into client-friendly documentation and materials
• Excitement and demonstrated ability around requirements analysis and delivery (i.e. conducting interviews, documenting requirements, confirming requirements, and producing outputs)
• Foundation in technology with understanding of digital, linear or MVPD systems including TV audience and addressable technology and software development lifecycle strongly preferred
• Proactively seeks improvements in knowledge management and documentation processes, and quickly eliminates bottlenecks working in a cross-functional environment
• Proven ability to adjust quickly to changing priorities and thrive in a complex, dynamic environment
• Superb verbal and written communication skills; highly proficient in communicating complex technical concepts and their value in tangible, easily understood terms
• Experience working in a global organization and with colleagues across multiple locations and time zones a plus
• Experience with collaboration tools (Jira, Confluence, Smartsheet, and Zendesk) preferred
• BA/BS degree required

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Knowledge Management, Program Management, Wiki Documentation

Compensation

Primary Location Pay Range: $95,104.22 - $142,656.34

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.