Client Care Manager

Description

About Us:
Complete Billing Services, a division of RevOne Companies, is a leader in healthcare revenue cycle management. We partner with providers and healthcare organizations to streamline billing, maximize reimbursements, and improve patient financial engagement. We're seeking a skilled and experienced Client Care Manager to join our growing team.

Position Summary
As a Client Care Manager, you will be a liaison between our clients and internal teams for patient account processing and follow-up, ensuring outstanding service delivery and client satisfaction. This role is ideal for someone with a deep understanding of healthcare patient accounting, , insurance processing, and EMR systems. The ideal candidate will combine strong managerial skills with technical proficiency and a commitment to excellence in client service.

Supervisor

Chief Operating Officer

Department

CBS-Client Care

Key Responsibilities:

• Serve as Front-End Software Developers main point of contact for assigned clients, maintaining positive relationships and addressing any concerns or escalations promptly.
• Oversee and ensure the timely and accurate execution of revenue cycle processes, including patient billing, claims submission, account research and payment reconciliation.
• Monitor client performance metrics, analyze trends, and proactively identify opportunities for process improvement.
• Collaborate with internal teams to ensure seamless communication, service delivery, and alignment with client expectations.
• Lead, mentor, train, and manage a team of client care professionals as needed, including performance evaluations and workflow optimization.
• Participate in client onboarding, training, and system implementations.
• Update workflow procedures as needed for each client.
• Utilize EMR systems (such as Epic, Cerner, etc.) and client platforms to manage and track account activity.
• Maintain a working knowledge of insurance policies, payer requirements, and regulatory updates.
• Familiarity with FACS (a plus, not required). 

Requirements

Required Qualifications:

• 3+ years of experience in patient accounting
• Strong understanding of insurance processes, claims management, and payer communications.
• Experience working with EMR systems such as Epic, Cerner, Meditech, or similar platforms.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong problem-solving and organizational abilities.
• Ability to thrive in a fast-paced, client-facing environment.
• Proficient in Microsoft Office Suite (Excel, Outlook, etc.).

Preferred Qualifications:

• Experience with FACS system.
• Prior account or client management experience in a billing or healthcare service environment.

Work Environment:

• Full-time position
• In-office role (remote/hybrid not available)
• Standard business hours, Monday through Friday

Difficulty of Work

Fast pace environment, supporting multiple companies and unique client workflows. Must possess strong problem-solving skills and ability to make sound judgement calls, protecting the client experience and business needs.