Manager, eCommerce Account Management

ABOUT THE JOB

The Manager, eCommerce Account Manager – B2C plays a pivotal role in driving digital sales growth, profitability, and market share across a diverse portfolio of product categories within the Business-to-Consumer (Retail) channel. This strategic leader will serve as a key liaison between internal teams and major National Home Center accounts, ensuring alignment of business objectives and executional excellence.

This role demands a dynamic, results-driven professional with a strong grasp of eCommerce strategy, digital merchandising, and customer relationship management. The ideal candidate will thrive in a fast-paced, evolving environment and bring a proactive, data-informed approach to identifying opportunities and delivering measurable results.

In this role, you will focus on building partnerships, identifying opportunities, and aligning strategies to meet the company’s and clients’ objectives.

YOUR ROLE:

The bullet points below reflect roughly 80% of your job. We are a fast-paced company, you may be pulled in a variety of different directions with tasks added or changed.

• Provide strategic leadership and direction for assigned eCommerce retail accounts, ensuring alignment with broader business goals and digital growth initiatives.
• Drive execution of retention strategies, category expansion, and account conversion plans while spearheading innovative initiatives to unlock new revenue streams.
• Cultivate and strengthen relationships with key retail partners and internal stakeholders to foster collaboration, trust, and long-term success.
• Partner cross-functionally with marketing, product development, and operations teams to develop and execute integrated sales strategies, product roadmaps, and promotional campaigns.
• Continuously assess and refine market coverage strategies to adapt to shifting consumer behaviors, competitive pressures, and emerging digital trends.
• Deliver actionable insights and strategic updates to senior leadership on market dynamics, customer performance, and competitive intelligence.
• Optimize product listings with compelling copy, images, and SEO best practices.
• Manage digital shelf presence across all platforms.
• Monitor KPIs such as conversion rates, traffic, average order value, and customer acquisition cost to make informed decisions and provide guidance across conversion strategies.
• Leverage retargeting and personalization strategies to boost engagement with partners.
• Lead, mentor, and develop a high-performing small eCommerce account management team, providing clear direction, daily operational oversight, and performance coaching to maximize efficiency and impact.
• Other duties as assigned.

BASIC QUALIFICATIONS:

• Bachelor’s degree in marketing, sales, business, or a related field.
• Minimum of 5+ years of sales, account management and/or management experience working with National Home Center accounts with a focus on eCommerce.
• 2+ years managing people
• Experience working with direct eCommerce accounts such as Amazon and/or Wayfair.
• Proven analytical and interpersonal skills, with a history of driving successful outcomes.
• Demonstrated success in delivering results in dynamic and competitive markets.
• Progressive career trajectory with measurable success in achieving goals.
• Strong track record of driving results and instilling accountability within teams.
• Experience managing budgets and optimizing resources to maximize sales and ROI.
• Willingness to travel 20% or more and work flexible hours.

PREFERRED QUALIFICATIONS:

• MBA in Marketing, Sales, Business, or a related field.
• Background in durable goods or project-based sales.
• Experience in eComm, account management, marketing and/or sales.
• Creative and strategic mindset that thrives in fast-paced, cross-functional environments.

Company Description:

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here

Additional Information:

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $90,000 USD - $143,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers>.