Fast Facts

Seeking an Account Director to drive customer retention and value realization for enterprise clients at Degreed, focusing on strategic account management, consulting expertise, and relationship-building in a remote environment.

Responsibilities: Manage gross and net retention, drive renewals and upsells, identify growth opportunities, and guide clients through change management to ensure measurable outcomes with the Degreed solution.

Skills: Expertise in client management, strategic planning, relationship building, change management, HRTech, and data analysis with strong communication and collaboration skills.

Qualifications: Preferred background includes knowledge of Learning & Development, talent management, and experience in enterprise negotiation and consulting.

Location: Remote position based in the U.S., no travel required.

Compensation: $150000 - $200000 / Annually

As an Account Director on Degreed’s Customer Success team, you will take ownership of gross and net retention by driving renewal and upsell motions while ensuring our clients achieve tangible, quantifiable value from the Degreed solution. This is a unique opportunity to combine strategic account management, consulting expertise, and product knowledge to deliver impactful results for large enterprise clients.

As the main point of contact with a portfolio of Degreed’s enterprise customers, you’ll proactively manage value realization, guiding clients to unlock the full potential of the Degreed platform. By fostering executive relationships and navigating complex change management in enterprise environments, you will enable customers to achieve their business objectives. Your knowledge of HRTech, Learning & Development, and talent management domains will allow you to act as a trusted advisor, helping clients align Degreed’s capabilities with their strategic goals.

If you are passionate about delivering measurable outcomes, thrive in a consultative role, and enjoy solving challenges in large, dynamic organizations, this position offers an exciting opportunity to make a significant impact while growing your skills in a collaborative and inclusive environment.

Key Skills

• Outcome-driven client management: Expertise in proactively managing to and delivering measurable ROI and value realization through a consultative approach.
• Strategic account planning and forecasting: Proven ability to identify growth opportunities, execute renewal and upsell motions, and proactively mitigate risks.
• Relationship management: Strong interpersonal and executive presence to build trust and credibility with economic buyers and senior executive stakeholders.
• Change management expertise: Experience navigating and implementing change within large enterprise environments.
• HRTech, Learning & Development and talent management domain knowledge: Understanding of Learning & Development and talent strategies to align Degreed’s solutions with client goals.
• Product knowledge and consulting skills: Ability to translate product features into tailored solutions that address client needs.
• Negotiation and objection handling: Prowess in leading complex enterprise negotiations, navigating multiple buyer and procurement stakeholders, and effectively managing objections.
• Sales methodologies: Familiarity with frameworks like value selling or MEDDPICC for effective negotiation and expansion strategies.
• Data analysis: Proficiency in using metrics to inform decisions and present insights to clients.
• Communication: Superior verbal, written, and presentation skills, with the ability to distill complex ideas into actionable recommendations.
• Collaboration: Ability to influence and work across internal and external teams to deliver exceptional outcomes for clients.
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Key Responsibilities

• Own gross and net retention targets, driving renewal and upsell motions within your portfolio of enterprise accounts.
• Lead strategic account planning to identify opportunities for growth, ensure client satisfaction, and address potential risks.
• Proactively manage value realization, ensuring customers achieve measurable outcomes and ROI from the Degreed solution.
• Lead discovery processes to identify client objectives and align solutions to meet their needs.
• Build and maintain executive relationships, becoming a trusted advisor to economic buyers and executives.
• Navigate change management processes within large enterprises, guiding clients through transitions to maximize adoption and value.
• Leverage product knowledge and consulting expertise to design solutions tailored to client needs and goals.
• Deliver impactful executive business reviews, showcasing progress, insights, and recommendations for future success.
• Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services teams to meet client objectives.
• Monitor and analyze success metrics, using data to inform strategies and drive client engagement.
• Identify and pursue expansion opportunities, negotiating contracts and closing deals to grow revenue and enhance the client experience.

Compensation

We are committed to fair and equitable compensation practices.

The total pay range for this role is $150,000 - $200,000. ( base plus variable) 

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to: skill set, depth of experience, certifications, and specific work location.