Accounts Receivable Collections Associate
Description
Position Summary:
The Accounts Receivable (AR) Collections Associate is responsible for contacting customers to collect outstanding payments, reconciling customer accounts, and resolving billing issues in a timely and professional manner. This role supports the organization’s cash flow by ensuring timely collections and maintaining accurate records of communication and account status.
Key Responsibilities:
- Contact customers via phone, email, and written correspondence to follow up on outstanding invoices.
- Monitor and manage assigned accounts to ensure timely payment and reduce delinquency.
- Investigate and resolve discrepancies related to billing, payments, or account status.
- Document all collection activities and maintain detailed records in the AR system.
- Collaborate with client success managers, customer service, and billing departments to resolve disputes and obtain payment commitments.
- Prepare aging reports and provide regular updates to the Collections Manager.
- Assist in month-end closing by reconciling accounts and identifying overdue balances.
- Comply with internal policies and external regulations related to debt collection practices.
- Recommend accounts for escalation or third-party collections when appropriate.
Qualifications:
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
- 3+ years of experience in accounts receivable or collections.
- Strong communication and negotiation skills.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office, especially Excel.
- Experience with accounting or ERP systems (e.g., QuickBooks, SAP, NetSuite) preferred.
- Ability to manage time effectively and work independently in a fast-paced environment.
Preferred Skills:
- Experience with ERP systems.
- Displays ability to apply critical thinking and problem solving.
- Excellent oral and written communication skills.
- Detailed oriented with a passion for accuracy.
- Self-starter, with ability to work independently performing daily transactions & reconciliations.
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At DiningRD, we believe in nurturing joy through food. Powered by innovative technology and guided by experienced registered dietitians, we serve senior living and long term care communities. Health Technologies, now known as DiningRD, was establi...
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