Manager, Client Experience - Healthcare
Skills
- Expertise in multi-disciplinary healthcare communications and pharmaceutical product knowledge
- Familiarity with data and regulatory milestone communications
- Strong understanding of earned, digital, social media and the evolving media landscape
- Budgeting and financial management skills
- Experience managing client relationships focused on measurement and evaluation
- Excellent presentation, organizational, and prioritization skills
- Ability to manage multiple projects simultaneously
Responsibilities
- Manage account team execution of communications programs ensuring quality and budget adherence
- Lead project management and coordinate interdisciplinary teams including research, creative, digital, and media strategists
- Develop external and media materials such as press releases, key message documents, pitches, and social media content
- Handle client status reporting with materials, media, and website analytics trackers
- Manage event and activation logistics
- Set and meet campaign measurement and evaluation criteria
- Identify training and development needs for junior staff and support their growth
- Assist in client financial management including invoicing and activity reporting
Education
- BA or BS degree in Public Relations, Communications, or related field
Benefits
- Medical, Dental, and Vision insurance
- 401k plan with employer match
- Tuition Reimbursement
- Monthly ‘Juice Money’ reimbursement for health and wellness purchases
- Flexible holiday schedules through ‘MyDays’
- Short-Term Disability coverage
- Paid Employee Family Leave
- Family Building Benefit
Average salary estimate
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