Partner Recruitment Specialist

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a motivated and detail-oriented Partner Recruitment Specialist to join our team. In this key role, you will be responsible for identifying, recruiting, and supporting experienced third-party contractors who meet our clients' needs. You will also help foster strong relationships with technician offices and assist with project coordination. When needed, you'll provide backup support for our dispatch operations.

Partner Recruitment Specialist Expectations

Success in this role is essential to maintaining the department’s strong reputation, operational efficiency, and overall effectiveness. The Partner Recruitment Specialist must demonstrate excellent communication skills—both written and verbal—to convey information clearly, professionally, and with a friendly tone. This position requires a self-motivated individual who can work independently, stay organized, and remain responsive to the evolving needs of clients, internal teams, compliance requirements, and technician offices in a dynamic, fast-paced environment. Adherence to company policies and departmental procedures is expected at all times.

This is a full-time REMOTE opportunity in the United States
Schedule: Full-time, Monday – Friday 9am – 5:30 pm CST

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners, through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, Lodging & Institutions, Multi-Dwelling Units, or all, we are a one-stop solution to help sales partners uncover growth opportunities.

Recruitment & Onboarding

• Source, screen, and recruit qualified contractors for DSI’s installation and dealer programs using various prospecting tools and platforms
• Conduct screening interviews and coordinate onboarding processes for cleared technician offices
• Provide detailed program overviews during onboarding to ensure understanding of requirements and expectations
• Utilize a multi-channel recruitment approach and evaluate the effectiveness of different sourcing methods
• Build and maintain talent networks to engage both active and passive candidates
• Recommend new sourcing strategies to improve recruitment outcomes

Relationship & Communication Management

• Maintain regular communication with prospects and technician offices to ensure timely paperwork submission and adherence to onboarding timelines
• Support brand-building efforts through professional and consistent communication
• Act as a liaison between technician offices and internal departments, ensuring clarity on order status and program requirements

Compliance & Data Management

• Ensure all contractor and technician information is accurately entered and maintained across internal systems (SARA Plus, Web Tracker, Salesforce, Zendesk)
• Verify contractor compliance with client guidelines and ensure adherence to all legal and data privacy regulations

Operational Support

• Assist with dispatch and order assignments as needed, including cold calling in high-need areas
• Monitor and update status of orders, assignments, and compensation details in relevant systems
• Resolve escalations using effective problem-solving skills and provide support in achieving monthly departmental goals
• Prepare and submit weekly progress reports on recruitment activities and ongoing tasks

Desirable skills, knowledge, and abilities

• Excellent verbal, written, and phone communication with a professional tone and attention to grammar
• Ability to compose clear and accurate correspondence
• Confident in engaging with a diverse range of clients, technician offices, and internal teams
• Proven ability to manage multiple tasks and meet deadlines
• Highly organized with strong attention to detail and accuracy
• Skilled in setting and following through on reminders, tasks, and goals
• Able to work independently after receiving direction and objectives
• Demonstrates initiative, integrity, and a strong sense of accountability
• Capable of making sound decisions using good business judgment
• Effective team player with a positive attitude and collaborative mindset
• Builds strong working relationships across departments and with external partners
• Comfortable preparing and reviewing daily, weekly, and monthly reports
• Familiarity with local/regional geography and tools like Google Maps

Education and/ or experience

• Minimum 1-year experience in partner recruiting
• Experience or knowledge of recruiting partners, installers, technicians, and tech offices across the United States

Language

• English or bilingual (Spanish)

Physical Demand

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of a headset for phone communication, including consistent talking and active listening
• Regular typing and data entry on a keyboard
• Continuous focus on computer monitors for extended periods
• Physical requirements are essential to successfully perform the administrative and communication duties associated with the role

Computer Skills

• Proficient in Microsoft Office programs; primarily Excel and PowerPoint
• Knowledge and ability to use SARA Plus, Web Tracker, Zendesk, Five 9, Zoho, and Salesforce; we are willing to train the right candidate

• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!