Caregiver Experience Specialist

Job Description:

Initiates and carries out the ongoing development and implementation of Caregiver Experience team programs and initiatives. Executes and leads all stages of varying projects that aim to improve the experiences of Intermountain Health caregivers, physicians and advanced practice providers. Serves as lead on assigned projects.



The following states are currently paused for sourcing new candidates or for new relocation requests from current caregivers: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, Washington

We are looking for a candidates who have experience with Qualtrics administrative functions, survey set up, administrative, dashboarding and data analysis skills,

Job Essentials
1. Consults with internal stake holders to provide direction related to caregiver experience initiatives including planning, implementation, and evaluation. As needed, participates in strategic communication and presentations.
2. Supports the needs of caregiver experience initiatives by assisting in program development and implementation. Attends planning meetings and serves as an subject matter expert and consultant in guiding future program strategies.
3.Serves as primary or secondary lead for vendor management for Caregiver Experience vendors including listening tools and technologies, recognition and award tools and technologies and becoming fully facile in the administrative functions of those technologies. 
4. Researches information related to programs and initiatives to educate key stakeholders within and outside of Human Resources on implementation to achieve successful management and improve caregiver experience outcomes.
5. Promotes research-driven best practice and works with internal and external stakeholders to develop, implement, and evaluate caregiver experience strategies that measurably improve overall caregiver experience, inclusion, well-being and contribute to caregiver retention and customer satisfaction.
6. Takes a lead role in the planning and implementation of annual events such as Caregiver Appreciation Week including gift selection and distribution and e-certificate management/processing), supports CX team events such as Experience Summits, Better Together Tours and other similar. Establishes relationships with outside partners and vendors to assure successful implementation.
7.Directly supports Caregiver Experience Managers in their efforts to support the development and implementation of local and Regional Experience Councils including supporting local Experience Council co-chairs to ensure effective implementation and impact of local experience councils
8.Supports the planning and execution of monthly Teletalks in support of Intermountain Health's flex work strategy.
9. Conducts advanced analyses, creates executive summaries and provides insights from caregiver experience surveys and other system-level programs to foster improvement. This may be accomplished through consultation with CX Managers as well as key stakeholders in other COE's.
11. Creates resources to caregiver experience offerings. This can include Knowledge articles, training materials, articles for Lead Informed and Caregiver Brief and other similar corporate resources. 
12. Provides superior service to internal and external customers.

 

Physical Requirements:

Minimum Qualifications
Bachelor's degree in a business, social science, psychological, or other similar from an accredited institution, which will be verified.

Four years of experience in program or project management, vendor management and supporting strategic change management initiatives
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Ability to work nights and weekends and travel as needed.
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Demonstrated excellent written and verbal communication skills.
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Demonstrated intermediate proficiency of power point, spreadsheet, word processing.
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Demonstrated ability to multitask and meet deadlines.
Preferred Qualifications
Master's degree in Industrial /Organizational Psychology, Business, Organizational Behavior, Psychology, Healthcare Administration or similar 
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Experience in change management
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Excellent organizational interpersonal, oral, and written communication skills

Location:

Employee Service Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$30.55 - $48.12

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.