Accounts Receivable - Customer Service Specialist

Dunn Lumber is now hiring a Full-Time Accounts Receivable - Customer Service Specialist - starting at $22/hr. Full-time employees are eligible for the following benefits.

• HEALTH SAVINGS ACCOUNT: $900/year company contribution to your Health Savings Account
• HEALTH INSURANCE: 100% paid premiums on a high deductible medical, vision, dental,
• 401(K) PLAN WITH FINANCIAL PLANNING: Company-sponsored 401(k) plan with a 25% match (up to 15% of employee income,) and free annual financial planning meetings.
• TUITION REIMBURSEMENT: 50% tuition reimbursement for courses, classes, programs, and certificates that are focused on general education or professional development.
• PROFIT SHARING: Quarterly incentive parties for sales goals met, and a substantial annual profit-sharing bonus split between all eligible full-time employees.
• LIFE AND AD&D INSURANCE: 100% premium paid basic life insurance
• PAID TRAINING
• FIXED FULL-TIME SCHEDULE
• VACATION & SICK/SAFE
• CLOSED ON SUNDAYS
• EMPLOYEE DISCOUNT

Since 1907, Dunn Lumber Company has strived to provide customers with best-in-class service and quality products. We are dedicated to building and maintaining long-term relationships through our core values of Honesty, Integrity, and Empathy. At Dunn Lumber, we care most about your character and how you'll fit in with our fantastic team. We believe it is important to keep Dunn Lumber a fun place to work and that starts with our employees.

The legacy of Dunn Lumber is one of quality, consistency, and trust. Our highest priority is to build that legacy. We believe that by extending trust, seeking relationships, and serving others, we can generate lasting success in our community. 

About the Position:

Dunn Lumber operates a fully in-house credit department. This position is responsible for collecting and maintaining customer account information, correcting discrepancies, and supporting the Accounts Receivable team.  We are looking to hire a responsive problem-solver and detail-oriented candidate with excellent communication skills. This position is responsible for supporting the Accounts Receivable team by managing incoming phone calls, emails, and reports from our retail stores.  

This is a full-time position working Monday-Friday from 8:00am to 4:45pm. The corporate office is located directly above the Lake Union retail location. 

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Receives and resolves incoming phone calls
• Maintains and organizes shared credit inbox
• Creates new customer accounts and maintains existing accounts  
• Processes and records customer transactions  
• Answers customer questions regarding invoices, receipts, and account access
• Create and process credit references
• Updates reseller permits, tax exemptions, licenses, and bonds
• Adapts to meet the needs of Accounts Receivable Team, staying flexible with the daily workload    
• Assists in other duties, responsibilities, and activities may change or be assigned at any time with or without notice   

Previous Experience

Previous experience in customer service, administration and/or Accounting experience preferred.

Education, Certificates, Licenses, or Registrations

AA or BA in Accounting or Business Administration is preferred and/or a combination of relevant work experience.

Technical/Computer Skills  

To perform this job successfully, an individual should have competent knowledge of computers and general computer use abilities. Proficiency in Microsoft Suite applications (Word, Excel, etc.), Salesforce, or similar software experience is preferred. Proficiency in 10-key and typing skills is preferred.

Supervisor Responsibility

This position has no supervisory responsibilities

Physical Demands

This job requires the ability to sit (or stand) for extended periods of time while performing job duties. There is regular use of hands and fingers to operate a computer, calculator, and other office equipment, as well as a requirement to view computer screens, read written documents, and interpret numerical data. There may be occasional bending, reaching, and stretching to access files or documents, and lifting of files, documents, and office supplies, weighing up to 20 pounds.  

Work Environment  

The job is in the corporate offices of Dunn Lumber. The noise level is low, representing of a common office space environment. Employees are expected to be respectful of fellow co-workers regarding noise level.   

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Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Dunn Lumber Co., Inc. believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.

Dunn Lumber Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. Everyone will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.