Customer Experience Manager/Sr. Manager, Product Management (Hybrid)
Skills
- Product management expertise with strong customer experience focus.
- Leadership and team development skills.
- Analytical and problem-solving capabilities.
- Excellent collaboration and communication skills.
- Experience with customer-facing products.
- Familiarity with agile methodologies.
Responsibilities
- Develop and execute the strategy and roadmap for SMB product merchant and partner experience.
- Lead, hire, and mentor a high-performing product management team fostering collaboration.
- Use data-driven analysis to monitor and improve product performance and communication.
- Collaborate with Marketing, Sales, Design, and Support teams to build customer-centric products.
- Work closely with engineering to determine optimal technical solutions aligning with business goals.
- Continuously improve product management processes and practices.
Benefits
- Hybrid work schedule (in-office Tuesday to Thursday, remote Monday and Friday).
- Health, dental, vision, and mental health insurance.
- 401(k) matching with Roth option for U.S. employees.
- Paid time off and holidays.
- Sabbatical and summer hours programs.
- Paid parental leave.
- Diversity, Equity, and Inclusion groups.
- Employee recognition and rewards program.
- Charitable matching and paid volunteer day.
Average salary estimate
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Founded in 2004, Enova International is a technology and analytics company. The Company provides online financial services to non-prime consumers and small businesses. Enova International is located in Illinois.
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