Inside Sales Representative

Description

At Esaote North America, we believe that technology is not truly state-of-the-art unless it serves real world needs. We understand the demands of today's clinical environments, and we continue to develop MRI and ultrasound systems that are user-friendly and patient-friendly, ergonomic and affordable. 

Position Summary

The Inside Sales Representative is responsible for driving sales growth by building relationships with existing and prospective customers, managing the sales process, and supporting field sales efforts. This role is critical to our continued success and growth in the medical device market.

Essential Functions & Responsibilities

1. Customer Relationship Management - 35%- Build and maintain strong relationships with hospitals, clinics, and distributors. - Conduct regular follow-ups to understand customer needs and ensure satisfaction.

2. Sales Development & Revenue Generation - 30%- Execute outbound calls and emails to generate leads and close sales. - Manage and grow an assigned customer portfolio to meet or exceed sales targets.

3. Sales Support & Coordination - 15%- Provide quotes, process orders, and coordinate with operations and logistics to ensure timely delivery. - Support field sales team with inside sales activities and prepare sales reports.

4. Product & Market Expertise - 10%- Stay up to date on product features, benefits, and competitive positioning. - Participate in product training sessions and share market feedback.

5. CRM & Reporting - 10%- Maintain accurate records of customer interactions and opportunities in CRM. - Generate pipeline and sales activity reports for management review. 

 
Technical Skills:

• Proficiency with CRM software (Salesforce, HubSpot, or similar). 
• Microsoft Office Suite (Excel, PowerPoint, Word). 
• Familiarity with ERP systems is a plus. 
• Ability to understand and communicate technical product information. 

Core Competencies:

• Sales Acumen: Strong ability to identify customer needs, present solutions, and close deals. 
• Communication: Excellent verbal and written communication skills, with a professional phone and email presence. 
• Customer Focus: Dedicated to building trust and delivering outstanding customer experiences. 
• Problem-Solving: Ability to address challenges creatively and efficiently. 
• Organization & Attention to Detail: Manages multiple priorities while ensuring accuracy in quotes, orders, and CRM updates. 
• Team Orientation: Collaborative approach, supporting colleagues across departments. 

Qualifications

• Associate’s or Bachelor’s degree preferred (or equivalent experience). 
• 2+ years of inside sales, customer service, or related experience; experience in medical device or healthcare sales a plus. 
• Comfortable working in a small-company environment where adaptability and initiative are key. 

Why Join Us?

• Be part of an agile team where your ideas and contributions directly influence company success. 
• Work with innovative products that make a difference in patients’ lives. 
• Competitive compensation, performance incentives, and opportunities for growth.

Americans with Disabilities Act (ADA) Statement 

Esaote North America is committed to compliance with the Americans with Disabilities Act (ADA). We provide reasonable accommodations to qualified individuals with disabilities and disabled veterans throughout the hiring process and during employment, in accordance with applicable law.

EQUAL OPPORTUNITY STATEMENT

Esaote North America is committed to diversity and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.