Account Manager

We are seeking a dynamic Business Manager to lead and optimize business operations, drive client acquisition, and fuel strategic growth across North America and Europe. This role is pivotal in executing business development strategies, cultivating client relationships, and ensuring cross-functional alignment within the company.

As a key representative, the Business Manager will play a vital role in managing the sales funnel, nurturing client leads, and ensuring operational efficiency through effective process design and execution.

Key Responsibilities

Business Development & Client Acquisition

• Identify, engage, and convert new business leads across the U.S., Canada, and Europe through email outreach, cold calling, LinkedIn marketing, networking, referrals, and industry forums.
• Deliver tailored presentations and proposals to prospective clients.
• Manage inbound inquiries from website forms, phone calls, and emails.
• Guide leads through the full sales cycle until the first hire is completed.

Client Relationship Management

• Serve as the main point of contact for new and existing clients, ensuring ongoing satisfaction and relationship growth.
• Email contracts for review/signature and provide follow-up support to resolve FAQs and clarify contractual terms.
• Monitor client engagement and develop tailored freelancer solutions based on identified needs and business pain points.

Strategic Operations & Planning

• Design, implement, and monitor short- and long-term business strategies aligned with company growth objectives.
• Conduct internal/external data analysis to assess company performance and identify improvement areas.
• Support marketing initiatives in collaboration with the internal team.

Reporting & Analytics

• Maintain and update CRM records accurately.
• Track KPIs including cost per client acquisition, client lifetime value, and cost to acquire freelancers.
• Create and present regular business performance and growth opportunity reports.

Cross-Functional Collaboration

• Coordinate onboarding processes by sharing client data with the Corporate Team.
• Ensure smooth collaboration between departments to enhance service delivery.

Representation & Brand Building

• Represent the company at external events, job fairs, conferences, and networking meetups.
• Achieve recognition as a trusted outsourcing partner in the international market.

Education

• Degree in Business Administration, Marketing, Communications, or related fields (preferred).

Experience

• Proven experience in business development, client relations, or account management roles.
• Experience representing companies in international markets is a strong plus.

Key Competencies

• Exceptional communication and interpersonal skills.
• Strong leadership and decision-making ability.
• Financial and commercial acumen.
• Critical thinking and proactive problem-solving.
• High proficiency with CRM tools, Microsoft Office, and digital marketing platforms.
• Organized, resourceful, and results-oriented mindset.

Soft Skills

• Empathy, adaptability, and cultural awareness.
• Creative and innovative thinker.
• Collaborative team player with a hands-on attitude.
• Client-focused with a proactive approach to relationship building.

Schedule: Monday through Friday from 8:00 am to 5:00 pm (EST).

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance).
• You'll get paid every two weeks.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.