Account Executive - Enterprise (Manufacturing) - job 1 of 2

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

As an Account Executive, Enterprise, (Manufacturing vertical) you will play a pivotal role in expanding Freshworks’ footprint within manufacturing organizations. This role focuses on engaging multiple stakeholders across manufacturing operations, delivering customized ITSM and EX solutions, and empowering organizations to drive productivity and employee satisfaction through our advanced software. You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles, helping manufacturing organizations improve employee workflows and IT efficiency. As an Enterprise Account Executive, you will be responsible for sourcing a mix of new business logos as well as cross-selling into a book

Key Responsibilities

• Solution Selling: Develop tailored ITSM and EX strategies for manufacturing organizations, demonstrating how Freshworks’ solutions optimize productivity and enhance employee engagement across corporate and factory environments.

• Stakeholder Management: Collaborate with diverse decision-makers and C-level executives, including IT leaders, operations managers, and HR administrators, to address unique challenges within manufacturing organizations and deliver impactful outcomes.

• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium-to-long sales cycles tailored to the needs of the manufacturing sector.

• Customized Engagements: Create and present compelling value propositions that align with organizational goals, priorities, and budgets.

• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the manufacturing vertical.

Experience:

• 5–10 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling.

• Prior experience selling to manufacturing organizations is not necessary, but is a plus.

Expertise:

• Advanced knowledge of SaaS platforms and their role in driving operational efficiency within manufacturing operations.

• Hands-on experience with ITSM solutions and EX platforms designed to improve productivity and employee engagement in manufacturing environments.

• Knowledge of how Ai can be leveraged for operational efficiency

Skills:

• Mastery in solution selling and pipeline management.

• Strong presentation skills and thinking creatively to position Freshworks in the market 

• Super-accountability of pipeline generation, for both new and existing business

• Self-starter and highly motivated

• Strong analytical abilities to assess customer needs and provide tailored recommendations.

• Great at driving a process and delivering value

• Strong planning and internal resource management skills

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.