On-Call IT Technician - PC, Mac & Desktop Support Virginia Beach-Norfolk-Newport
Location:
Multiple U.S. Cities (Onsite Support)
About the Role:
We are seeking reliable and tech-savvy on-call field technicians to provide onsite support for desktops, laptops, and general PC/Mac troubleshooting. You’ll be working with residential and small business clients, resolving a wide range of computer-related issues—from software errors to hardware diagnostics and repairs.
This is a 1099 independent contractor role. You must have your own tools, reliable transportation, and the ability to work independently.
Key Responsibilities:
- Diagnose and repair hardware and software issues on Windows and Mac devices.
- Resolve boot errors (e.g., black/blue screens, "Preparing Automatic Repair," OS issues).
- Perform full clean-ups and tune-ups for slow or unresponsive systems.
- Reset Windows passwords and assist clients with account access issues.
- Assist with internet connectivity issues (wired and wireless).
- Replace internal components like fans, hard drives, or RAM.
- Reinstall or repair operating systems using USB or disk media.
- Add shortcuts or tools (e.g., remote support access) as instructed.
- Provide basic training or walkthroughs to clients post-service.
- Document your service visit and escalate complex issues when needed.
- 2+ years of experience in PC/Mac repair and IT support.
- Familiarity with Windows 10 & 11, macOS, and basic BIOS/boot troubleshooting.
- Ability to work with limited instructions and troubleshoot independently.
- Must own necessary tools (bootable USB, Windows installation media, screwdriver, etc.).
- Reliable vehicle and valid driver’s license.
- Strong communication and customer service skills.
- Comfort working with clients in residential or office settings.
- Pay: $40–$45/hour on-site
- Gas reimbursement for travel over 20 miles (one way)
- Flexible schedule — accept jobs when available
- Part-time 1099 contractor role
Note: This is a 1099 independent contractor role. You’ll manage your own taxes, tools, and schedule. We handle dispatching, client communication, and billing.
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