Branch Manager

Description

POSITION OVERVIEW:

Guardian is an established Roofing & Gutter company seeking a dynamic and strategic Branch Manager to lead our Portland branch and ensure its sustained success in a high-growth, new market by delivering outstanding customer service and serving as the bridge between our operations and sales teams, driving alignment, accountability, and results.

The Branch Manager owns all aspects of branch performance, including sales execution, operational efficiency, customer experience, and team growth and development. 

The ideal candidate is an inspiring leader who thrives in a fast-paced environment, knows how to build and coach strong teams, and has a sharp eye for operational execution and process consistency.

KEY RESPONSIBILITIES:

· Responsible for day-to-day leadership and support of the Portland production and sales teams.

· Foster a culture of ownership, safety, accountability, and continuous improvement across all roles.

· Monitor and drive performance metrics related to revenue, profit, and customer satisfaction to meet or exceed branch goals.

· Ensure consistent adoption of Guardian’s operating procedures and systems to maintain quality and customer satisfaction.

· Partner with Sales team leadership to ensure alignment on goals, lead follow-up, and customer experience.

· Monitor sales pipeline and support process adherence, lead coverage, and closing efficiency.

· Oversee smooth execution of production schedules, maintaining high standards in quality, timeliness, and customer communication.

· Hire, onboard, and retain high-performing talent across both sales and operations functions.

· Create opportunities for employee feedback and development by conducting performance reviews and providing skill-building opportunities.

· Handle escalated customer or employee issues with professionalism and discretion, ensuring timely resolution in alignment with Guardian’s values and standards.

Requirements

QUALIFICATIONS:

· Proven leadership experience in a branch, field, or general management capacity, ideally in construction, home services, or a related industry.

· Strong operational and/or sales acumen with demonstrated ability to manage cross-functional teams.

· Experience building or scaling a team in a new or developing market is a plus.

· Excellent communication, problem-solving, and decision-making skills.

· Bilingual in Spanish strongly preferred.

· Strong leadership skills with the ability to motivate and inspire teams.

· High comfort level with data and KPIs; ability to translate numbers into actionable improvements.

· Familiarity with CRM, scheduling, and/or field service management tools is preferred.

· Must be able to successfully pass a preemployment drug screen and background check.

· Excellent time management & organization skills.

· Must be able to sit for prolonged periods of time

· Must be comfortable to be on roofs and climb ladders as needed, sometimes up to 40 ft tall

· Must be able to lift up to 25 pounds at times

LOCATION & SHIFT:

Must be able to report daily to Guardian's Facility located in Wilsonville, OR

Monday - Friday with occasional weekend availability

WHAT WE OFFER YOU:

• Highly competitive salary of $100,000 - $120,000/yr PLUS $2,500 monthly bonus opportunities.
• $700 Monthly vehicle allowance.
• Medical, Dental, Vision and Supplemental Insurance Plans.
• 100% paid accident insurance for all Guardian employees.
• Career growth and advancement opportunities.
• FSA and 401K 
• Laptop, iPhone and iPad.
• The extras:
• $1,500 Employee referral bonus.
• Employee appreciation events.
• Company swag.
• Excellent company culture, we celebrate the big and small wins as a team!

WHO WE ARE:

Founded in 2005, Guardian Operations (“Guardian”) is a trusted provider of roofing and gutter repair and replacement services for residential and light commercial customers across the Puget Sound and now, Portland. Known for our integrity, quality craftsmanship, and exceptional service, Guardian has become one of the top small businesses on the West Coast.

Guardian exclusively focuses on repair and replacement (no new construction), and we take pride in doing it right the first time. We employ over 130 dedicated team members and have grown by approximately 60% over the past five years thanks to our strong reputation and a highly experienced, long-tenured team.

In September 2024, we proudly opened the doors to our rapidly growing Portland branch. Since launch, this location has been surpassing performance goals and is quickly becoming a standout in our expansion efforts. Backed by Skylight Capital, we’re on a mission to double the size of our company over the next five years!

**Guardian is an equal opportunity employer. Our goal is to be an inclusive and equitable place to live, work, and play. **