Program Manager – Integration & Transformation

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities. 

Reporting to the US Head of Integration and Transformation, the Program Manager is a critical position within US operations. This person supports strategic and transformational initiatives spanning the organization. For identified initiatives, this position will support all initial and ongoing project management requirements, including project approach and plan development, project tracking and monitoring, issue & risk management, project & team communications, meeting facilitation, and project reporting.

Program Manager’s responsibilities include developing strong relationships across the various functions within the US Organization and global level, connecting with key business executives and stakeholders and preparing governance information for periodic review and assessment. Program Manager also answers queries and identifies new opportunities for operational excellence. In this role, you will liaise with cross-functional internal teams (including Group function such as Business Analysts, Projects, IT, Compliance and HR departments) to accelerate business growth and improve operational performance. This position may require occasional travel.

Tasks & Key Responsibilities

• Support delivery of the M&A Integration and strategic Business Transformation initiatives ensuring that the services delivered through this team are of the highest standards
• Support cross-functional / departmental teams engaged in identified initiatives
• Assist with the development of project management tools and resources that can be consistently used across identified initiatives, including project plans, project tracking tools, and related items
• For assigned projects, develop project-specific documentation, including implementation / rollout plans, training and communication materials, weekly / monthly update presentations for leadership, and related items
• Collaborate with other departments to ensure project-related requirements are successfully delivered to support active projects
• Meet business transformation project deliverables on time and within scope and budget
• Contribute to the Strategy and Vision of the Transformation of Client Services
• Provide support to the Individuals within the team and the broader teams that will be used to deliver the Transformation agenda
• Integrating multiple business information sets (e.g. finance, IT, client, HR, etc)
• Assist with challenging client requests or issue escalations as needed
• Gather and identify areas for improvement

Must Have 

• 5+ years of experience 
• Comfort and experience working across borders and with different cultures.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Evidence of strong relationship building & communication skills a key differentiator.
• Proven ability to juggle multiple things at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Grace under pressure.
• Bachelor’s degree in Business, Finance, Accounting or any other relevant field or equivalent professional qualification.
• Strong MS Office skills – particularly Excel.

Preferred 

• Financial Services / PE Company or related industry experience.
• Firsthand experience leading projects, particularly integrations and/or other strategic transformational programs
• Strong working knowledge of Visual Basic and/or Excel macros
• Master’s Degree
• Location preferences are Dallas / Fort Worth, TX area

Key competencies for position and level 

• Customer focus, mostly internal (occasionally external)
• Communicates effectively.
• Plans, aligns, coordinates, and executes activities.
• Interpersonal savvy
• Results & Execution oriented
• Takes ownership of tasks and objectives

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder is expected to demonstrate the following:

• Attention to detail
• Analytical reporting
• Business acumen
• Collaboration
• Decision making
• Proactivity
• Relationship building
• Positivity
• Team working

Salary based on experience and location ($95,000-$115,000) and full benefits package offered.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programs and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.  

 #LI-HYBRID